Ashley Clark
Grantsville,UT
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated with years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable employee seeking Customer service position. Offering excellent communication and good judgment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Hales Oil Co.-Sinclair
11.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Stay At Home Mom
Stay At Home Mom
08.2019 - 10.2021
- Maintained regular contact with clients by calling and visiting clients' homes.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Developed and implemented social work plans to understand desired project goals and properly align social work activities.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Administered and tracked client service payments.
Early Childhood Teacher
Kidsville Early Learning Center
11.2018 - 07.2019
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered reasoning and problem solving through active exploration games and activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Promoted sensory development by providing access to different textures.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Allowed for ample outdoor discovery time in schedule each day.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted and supervised 8 or more children through entire school day.
- Established positive relationships with students and families.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Utilized creative teaching strategies to engage students in classroom.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Organized activities to teach children foundational learning skills such as letters and numbers.
- Developed innovative activities to engage young children in learning process.
- Organized and supervised large and small group activities.
- Monitored classroom to verify safe and secure environment.
- Incorporated music, art and literature into curriculum.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new children get used to classes by giving one-on-one support.
- Assessed student progress and provided feedback on educational development.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed and implemented behavior management plans.
Stay At Home Mom
Stay At Home Mom
10.2012 - 10.2018
- Maintained regular contact with clients by calling and visiting clients' homes.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Developed and implemented social work plans to understand desired project goals and properly align social work activities.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Administered and tracked client service payments.
Customer Service Cashier
Handy Corner
03.2012 - 09.2012
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Stay At Home Mom
Stay At Home Mom
10.2007 - 02.2012
- Maintained regular contact with clients by calling and visiting clients' homes.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Developed and implemented social work plans to understand desired project goals and properly align social work activities.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Administered and tracked client service payments.
Customer Service Representative
Under The Sun Tanning Salon
08.2005 - 09.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cleaned and Is maintained tanning beds
- Stocked Products
- Cleaned and maintained the tanning salon
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Grantsville High School
Grantsville, UTSkills
- Weighing Items
- Service Minded
- Microsoft Office
- Billing and Payment Processing
- Customer Seating
- Educational Feedback
- Belt Conveyors
- Plates Presentation
- Customer Satisfaction
- Visual Representations
- Customer Transactions
- Corporate Policies
- Patient Profiles
- Customer Buying Habits
- Layout Assistance
- Purchase Needs Determination
- Cooperative Attitude
- Bookkeeping Software
- Information Updates
- High-Volume Environments
- Rewards Programs
- Call Select
- PCI (Payment Card Industry)
- Adaptable and Flexible
- Customer Inquiries
- Advising and Coaching
- Basic Math Functions
- Wrapping and Boxing
- Transaction Balance Sheets
- Cashier Oversight
- Return and Exchange Processing
- Rewards Tracking
- Calculation of Discounts
- Staff Assignments
- Recording Counts
- Food and Beverage Experience
- Total Payment Calculation
- Stocking and Replenishing
- Retail Merchandising
- Fitting Room Oversight
- Stockroom Management
- Refund Handling
- Merchandise Packaging
- Need Identification
- Total Sales Reconciliation
- Work Task Prioritization
- Customer Relationship Management
- Janitorial Duties
- Monetary Transactions
- Sweeping and Mopping
- Credits and Refunds
- Collecting Information
- Answering Customer Questions
- Financial Shortage Analysis
- Gift Wrapping
- Price Identification
- Dispensing Lottery Tickets
- Ticket Sales
- Customer Service and Assistance
- Performing Needs Assessments
- Operating Telephones
- Telephone Reception
- Till Counting
- Corporate Bill Payment
- Credit and Debt Card Processing
- Coupon Redemption
- Upselling Techniques
- Coin and Currency Counting
- Register Preparation
- Social Perception
- Shelving Items
- Telephone Management
- Account Invoicing
- Folding Clothes
- Lot Maintenance
- Cash Register Operation
- Sales and Promotions
- Nutrition
- Communicating with Parents and Teachers
- Classroom Supplies Ordering
- School Community Relations
- Early Childhood Development
- Emergency Procedures
- Creating a Safe Learning Environment
- Creative Arts Talent
- Certified in Early Childhood Education
- Student Behavior and Progress Reporting
- Play Skills Readiness
- Child Nutrition
- Classroom Observation
- Infant, Toddler and Preschool Curricula
- Inventory Supplies
- Health and Safety
- Infant Care
- Adept at Working with Special Needs Children
- Support Networks
- Age-Appropriate Curriculum
- Time Management
- Arts and Crafts
- Child CPR
- Customer Service
- Anti-Bullying Techniques
- Billing
- Student Learning Support
- At-Home Childcare
- Meal Preparation
- Housekeeping
- Parent Communication
- Safety Monitoring
- Behavior Modification Techniques
- Food Handling Preparation
- Student Needs Assessments
- Role Playing and Interaction Methods
- Knowledge Base
- Customer Account Management
- Sunless Tanning Knowledge
- Housekeeping Duties
- Phone Reception
- Cash Register Operations
Certification
- Area of certification Training - CPR, Food handling, Alcohol, tobacco, & Concussion
Timeline
Customer Service Cashier
Hales Oil Co.-Sinclair
11.2021 - Current
Stay At Home Mom
Stay At Home Mom
08.2019 - 10.2021
Early Childhood Teacher
Kidsville Early Learning Center
11.2018 - 07.2019
Stay At Home Mom
Stay At Home Mom
10.2012 - 10.2018
Customer Service Cashier
Handy Corner
03.2012 - 09.2012
Stay At Home Mom
Stay At Home Mom
10.2007 - 02.2012
Customer Service Representative
Under The Sun Tanning Salon
08.2005 - 09.2007
High School Diploma -
Grantsville High School
- Area of certification Training - CPR, Food handling, Alcohol, tobacco, & Concussion
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