Larry Colston
Atlanta,USA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Quality Assurance Specialist
American Customer Service LLC
08.2020 - Current
- Collaborated with team members to develop and implement quality assurance protocols and procedures.
- Performed routine audits of production processes to identify areas for improvement and ensure compliance.
- Documented and tracked defects and discrepancies in products, providing detailed reports to management.
- Assisted in training new employees on quality control measures and company policies.
- Reviewed and analyzed customer feedback to enhance product quality and customer satisfaction.
- Utilized statistical methods to assess product quality and identify trends in defects or non-conformance.
- Developed and maintained quality assurance documentation, including manuals and standard operating procedures.
- Coordinated with cross-functional teams to resolve quality issues and implement corrective actions.
Assistant Manager
Boost Mobile
05.2018 - 08.2019
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Trained and mentored new staff on sales techniques and company policies.
- Managed inventory levels, placing orders as necessary to ensure product availability.
- Conducted regular staff meetings to discuss sales strategies and promote team cohesion.
- Utilized point-of-sale systems for efficient transaction processing and inventory management.
- Developed promotional displays to attract customers and increase sales volume.
- Addressed customer complaints promptly, ensuring a positive resolution.
Chemical Operator
Celanese
01.2017 - 05.2017
- Monitored chemical processes to ensure adherence to production specifications and quality standards.
- Conducted routine inspections of equipment to identify potential maintenance needs and prevent downtime.
- Prepared and maintained accurate records of production activities and chemical usage for compliance reporting.
- Collaborated with team members to troubleshoot and resolve operational issues in a timely manner.
- Executed material handling tasks, including loading and unloading chemicals, while following safety protocols.
- Participated in training sessions to enhance knowledge of chemical processes and safety procedures.
- Assisted in the development of standard operating procedures for chemical handling and processing.
Assembly
Honeywell
08.2016 - 12.2016
- Executed assembly tasks using hand tools and machinery to build complex components with precision.
- Conducted quality inspections on assembled products, ensuring adherence to specifications and standards.
- Maintained a clean and organized work area, promoting safety and efficiency throughout the assembly process.
- Collaborated with team members to troubleshoot assembly issues, enhancing overall production flow.
- Documented production activities, keeping accurate records of materials used and assembly times.
Correctional Officer
Clarke County Jail
11.2015 - 04.2016
- Maintain security within the institution and oversee the health and safety of staff and prisoners
- Physically patrol and visually inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security.
- Maintain master inmate location counts; setup and receive inmate counts and be familiar with the entire operation of the Control Room
- Conducted routine inspections of inmate housing units to maintain safety and security standards.
- Managed inmate transportation to court and medical appointments, ensuring compliance with safety protocols.
- Responded to incidents and emergencies, utilizing de-escalation techniques to minimize conflict.
- Documented daily activities and incidents in detailed reports for review by supervisory staff.
- Collaborated with mental health professionals to support inmate rehabilitation and well-being.
- Executed inmate counts accurately and efficiently to maintain accurate records of inmate locations.
Busser
57th Fighter Group Restaurant and Lounge
06.2015 - 10.2015
- Assisted servers by delivering food and beverages promptly to enhance customer satisfaction.
- Ensured proper sanitation practices by regularly cleaning and sanitizing dining areas and restrooms.
- Supported the kitchen staff by restocking supplies and ensuring timely delivery of clean dishware.
- Maintained organized storage areas for utensils, glassware, and linens to streamline service operations.
- Collaborated with team members to ensure efficient workflow during peak service times.
- Responded to customer requests and inquiries to enhance their dining experience.
- Provided assistance in setting up and breaking down dining areas for special events.
Paint Assembler
Polaris
07.2014 - 05.2015
- Loaded parts onto the assembly line for painting, ensuring proper alignment and secure placement.
- Unloaded painted parts and conducted visual inspections for quality assurance before final assembly.
- Prepared surfaces for painting by cleaning and applying necessary primers or coatings according to specifications.
- Operated painting equipment and tools safely, adhering to all safety regulations and protocols.
- Collaborated with team members to streamline the painting process, reducing downtime and improving workflow.
- Maintained accurate inventory records of paint supplies and components to ensure availability for production.
Assembly Line Operator
Hyundai
08.2013 - 05.2014
- Executed precise product assembly tasks, ensuring adherence to safety and quality standards.
- Monitored production metrics to maintain optimal workflow and meet daily output targets.
- Operated assembly line machinery to produce high-quality automotive components efficiently.
- Performed routine maintenance checks on equipment, reducing downtime and enhancing productivity.
- Collaborated with team members to troubleshoot assembly challenges, improving operational efficiency.
Laborer
KBR Construction
01.2013 - 10.2013
- Assisted in site preparation by clearing and leveling ground for construction activities.
- Operated hand tools and power equipment safely, adhering to safety protocols at all times.
- Collaborated with team members to efficiently execute daily construction tasks and meet deadlines.
- Participated in material handling tasks including loading, unloading, and transporting supplies.
Shipping and Receiving Clerk
American Crystal Sugar Company
06.2010 - 10.2011
- Ensure all packages are produced to meet quality assurance checks and the associated documentation is correctly completed as instructed.
- Ensure sufficient packaging materials are on hand to ensure no interruption in production.
- Conducted regular inspections of incoming and outgoing shipments to ensure compliance with quality standards.
- Maintained accurate inventory records, tracking product movement to optimize stock levels and reduce waste.
- Coordinated with transportation teams to schedule timely pickups and deliveries, ensuring efficient operations.
Shop Laborer
Wilcox County Engineer Shop
08.2008 - 05.2009
- Assisted in daily shop operations by performing general labor tasks, including loading and unloading materials.
- Executed material handling duties by organizing and transporting supplies to various workstations.
- Maintained a clean and organized work environment, adhering to safety regulations and promoting efficient workflow.
- Collaborated with team members to complete projects on time, ensuring all tasks were executed effectively.
- Supported maintenance efforts by conducting routine inspections of tools and equipment for safety compliance.
Education
Bachelor of Science - Management
Alabama State University
08.2011
Associate's degree - Communications
Wallace Community College Selma
08.2010
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Decision-making
- Team collaboration
- Customer service
- Quality improvements
Timeline
Quality Assurance Specialist
American Customer Service LLC
08.2020 - Current
Assistant Manager
Boost Mobile
05.2018 - 08.2019
Chemical Operator
Celanese
01.2017 - 05.2017
Assembly
Honeywell
08.2016 - 12.2016
Correctional Officer
Clarke County Jail
11.2015 - 04.2016
Busser
57th Fighter Group Restaurant and Lounge
06.2015 - 10.2015
Paint Assembler
Polaris
07.2014 - 05.2015
Assembly Line Operator
Hyundai
08.2013 - 05.2014
Laborer
KBR Construction
01.2013 - 10.2013
Shipping and Receiving Clerk
American Crystal Sugar Company
06.2010 - 10.2011
Shop Laborer
Wilcox County Engineer Shop
08.2008 - 05.2009
Associate's degree - Communications
Wallace Community College Selma
Bachelor of Science - Management
Alabama State University