Hi, I’m
Larry Cooper
Stantonburg,North Carolina
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Advanced Auto Parts. Excelled in problem-solving and team leadership, significantly improving store efficiency and employee productivity. Skilled in retail inventory management and customer service management, adept at fostering positive relationships and a productive workplace culture.
Overview
12
years of professional experience
Work History
Advanced Auto Parts
Store Manager
05.2016 - 01.2020
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
QVC
Shipping and Receiving Supervisor
09.2007 - 10.2016
Job overview
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Enhanced warehouse efficiency by implementing streamlined shipping and receiving processes.
- Oversaw loading dock operations, maintaining a safe environment and preventing accidents or delays during peak hours.
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Boosted customer satisfaction by ensuring accurate shipment tracking and timely delivery updates.
- Improved team performance with regular training sessions on safety procedures, equipment operation, and time management.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Education
University of Central FloridaOrlando, FL
None from Theology
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Shift Scheduling
- Retail Inventory Management
- Cash Management
Timeline
Store Manager
Advanced Auto Parts
05.2016 - 01.2020
Shipping and Receiving Supervisor
QVC
09.2007 - 10.2016
University of Central Florida
None from Theology