Summary
Overview
Work History
Education
Skills
Timeline
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Larry Craven Jr

Bothell,WA

Summary

Service Writer with a proven track record at Ranaway Diesel, excelling in customer service and schedule coordination. Enhanced customer satisfaction through accurate service estimates and effective follow-ups. Skilled in utilizing industry software and fostering strong client relationships, contributing to increased repeat business and revenue growth. Punctual and dedicated to delivering exceptional results. Experienced with writing detailed and accurate service reports, ensuring customer transparency and trust. Utilizes strong communication skills to effectively liaise between customers and technicians, enhancing service outcomes. Track record of managing service schedules efficiently, ensuring timely maintenance and repair operations.

Overview

17
17
years of professional experience

Work History

Service Writer

Ranaway Diesel
10.2017 - 10.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Logged work orders and change orders into [Software] database to track job status.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
  • Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
  • Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
  • Provided [Timespan] job status reports to promote quick and accurate service.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Always on time for my shift, was always willing to work late to make sure job were completed.

Brake/Automotive Alignment Specialist

Les Schwab
10.2009 - 11.2017
  • Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
  • Updated knowledge of industry trends, staying current with the latest alignment technology advancements.
  • Utilized advanced diagnostic equipment to pinpoint specific malfunctions contributing to misalignment concerns accurately.
  • Assisted colleagues in diagnosing complex suspension issues that impacted overall vehicle alignment outcomes.
  • Reduced tire wear and improved vehicle handling for clients through precise alignment corrections.
  • Diagnosed customer vehicle problems and assigned specific model repair kit needed for misalignment.
  • Streamlined inspection processes, identifying and addressing any underlying suspension or steering concerns impacting alignment.
  • Maintained a clean workspace, promoting a safe environment for both technicians and customers alike.
  • Enhanced workshop efficiency by maintaining tools and equipment essential for automotive alignment tasks.
  • Provided excellent customer service through detailed explanations of alignment findings and necessary repairs.
  • Contributed to business growth through consistent delivery of high-quality results, encouraging repeat clientele and referrals.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
  • Interacted with customers to explain issues causing misalignment or damage to vehicle.
  • Always on time for my shift, was always willing to work late to make sure job were completed.

Warehouse Worker

Genie Industries
01.2008 - 06.2008
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Loaded, unloaded lift cages with forklift into warehouse for proper assembly and completion.
  • Always on time for my shift, was always willing to work late to make sure job were completed.

Education

GED -

Interlake Highschool
Bellevue, WA
06-1989

Skills

  • Sales transactions
  • Schedule coordination
  • Order preparation
  • Customer service
  • Communicating with clients
  • Operate forklift
  • Vehicle knowledge
  • Punctual
  • Stocking and organizing parts warehouses

Timeline

Service Writer

Ranaway Diesel
10.2017 - 10.2024

Brake/Automotive Alignment Specialist

Les Schwab
10.2009 - 11.2017

Warehouse Worker

Genie Industries
01.2008 - 06.2008

GED -

Interlake Highschool

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Larry Craven Jr