MICHELLE DAVIS

EPES Logistics Services

09.2014 - Current

Tracked orders and notified customers of status or potential delays.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Coordinated shipments and tracked progress to facilitate timely delivery.
Built and established relationships with staff and vendors.
Analyzed customer requirements and provided customized logistics solutions.
Enter orders for load pick-ups which will provide accurate customer billing and carrier settlements.
Monitor customer activity on a daily, weekly, and annual basis to ensure maximum customer satisfaction, lane analysis, on-time performance, and new activity trends.
Resolve customer concerns and complaints and develop action plan to reduce service failures.
Responsible for securing adequate capacity for freight booked in assigned region.
Responsible for decisions and implementation of pick-up and delivery to ensure customer requirements are met.
Responsible for tracking and tracing loads enroute, scheduled for pick-up, and those with delivery status.
Responsible for tracking affiliate carriers via the software for on-time service.
Coordinate and monitor performance of affiliate and partner carriers.
Work with dedicated carriers to ensure commitments are met.
Provide after hours support for critical issues as needed.
Discuss and coordinate plans with the Regional Director of Operations to ensure maximum profitability and customer service.

Summary