Larry Dickenson
Oklahoma City,OK
Summary
Results-driven Territory Service Manager with expertise in service operations management, budget oversight, and customer relationship development. Proven ability to enhance client satisfaction and streamline processes.
Overview
21
21
years of professional experience
Work History
Territory Service Manager
AEG Petroleum
El Reno, Oklahoma
06.2021 - 02.2026
- Managed service operations across multiple territories for AEG Petroleum.
- Managed budgets allocated for territory service operations ensuring maximum return on investment.
- Developed relationships with clients to enhance service satisfaction and retention.
- Trained team members on technical procedures and customer service standards.
- Conducted regular inspections to maintain equipment efficiency and reliability.
- Collaborated with cross-functional teams to streamline service processes and workflows.
- Analyzed customer feedback to identify areas for improvement in the delivery of services.
- Coordinated resources to ensure successful completion of projects on time and within budget.
Outside Sales Manager
Industrial Specialists
Oklahoma City, Oklahoma
08.2016 - 03.2020
- Developed and maintained relationships with key clients in various industries.
- Managed client accounts, ensuring timely follow-up and support services.
- Negotiated pricing terms with customers to maximize profits while maintaining customer loyalty.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research to identify new sales opportunities and trends.
- Collaborated with internal teams to create tailored solutions for customers.
- Provided expert product knowledge to clients while presenting products and services.
- Prepared sales reports to track performance and forecast future sales trends.
- Prepared monthly reports detailing progress against goals set out by senior management.
- Invented marketing strategies based on field research and presented to general managers.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Outside Sales Representative
Midwest Hose Speciality
Oklahoma City, Oklahoma
10.2004 - 05.2016
- Managed territory by identifying potential customers and market opportunities.
- Developed relationships with clients to understand their hose and fittings needs.
- Conducted product demonstrations to showcase hose solutions and capabilities.
- Demonstrated products to potential customers and answered questions to close sales.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Provided expert advice on product selection based on client specifications.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
- Generated sales by prospecting, negotiating contracts and closing.
- Maintained customer records using CRM software for efficient follow-up communication.
- Managed accounts by providing solutions that best fit the customer's needs.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Conducted customer needs analysis to deliver relevant products or services.
- Gathered data on competitors' products, prices, and sales techniques.
- Collaborated with internal teams to ensure timely order fulfillment and delivery.
- Collaborated with other departments to complete sales transactions.
- Utilized upselling techniques to maximize revenue.
- Trained new sales representatives on product knowledge and sales techniques.
- Maintained open communication with leadership to facilitate business development.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Developed promotional materials such as brochures or flyers for marketing purposes.
Education
High School Diploma -
Edmond High School
Edmond, OK05-1974
Skills
- Service management
- Client relationship management
- Budget management
- Process improvement
- Territory development
- Equipment maintenance
- Team training
Affiliations
- City Reach Helping Those in Need
Timeline
Territory Service Manager
AEG Petroleum
06.2021 - 02.2026
Outside Sales Manager
Industrial Specialists
08.2016 - 03.2020
Outside Sales Representative
Midwest Hose Speciality
10.2004 - 05.2016
High School Diploma -
Edmond High School