Larry Dillon
Kaufman
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Asst. Manager
Jots Rentals
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Delivery Driver
Jots Rentals
04.2021 - 04.2023
- Delivered units to customer's homes and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Route Driver
Tidy Toilets
08.2017 - 04.2021
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
Roll Off Driver
Dumps 4 Rent
01.2014 - 08.2017
- Navigated challenging terrain and tight spaces with precision, delivering efficient service without compromising safety.
- Adhered to safety protocols, reducing the risk of accidents and maintaining a safe working environment.
- Completed accurate and timely documentation for each job, streamlining record-keeping processes.
- Managed on-site waste disposal at construction sites, ensuring proper separation of materials for recycling or landfill use.
- Utilized GPS technology to navigate unfamiliar areas efficiently, minimizing delays in service delivery timescales.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX05.2006
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Strategic Planning
Car Audio enthusiast
Love anything car audio and stereo related. Much like my work I like to dig in and diagnose specific problems, then seeing through to the finish with stellar execution.
Timeline
Asst. Manager
Jots Rentals
04.2023 - Current
Delivery Driver
Jots Rentals
04.2021 - 04.2023
Route Driver
Tidy Toilets
08.2017 - 04.2021
Roll Off Driver
Dumps 4 Rent
01.2014 - 08.2017
High School Diploma -
Lakeview Centennial High School
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