Larry Dillon
Slidell,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable Certified Retinal Angiographer with strong ability in providing services as ordered by a physician. Offering and completing tasks. Highly organized, proactive and punctual with team-oriented mentality.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Certified Retinal Angiographer
Ochsner Clinic Foundation Hospital
New Orleans, LA
04.2005 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Perform Digital IVFA's, ICG's, OCT's, Sl imaging and A-B- scanning and UBM, certified for multiple drug studies.
Certified Retinal Angiographer
Baylor Department of Ophthalmology
Houston, TX
08.2004 - 03.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Perform IVFA's, ICG's, A-B- scanning of the eye and orbit including UBM, Development of photographic materials including printing of film, SL imaging, certified for multiple drug studies.
Certified Retinal Angiographer
LSU Health New Orleans, Depart. of Oph
New Orleans, LA
04.1996 - 04.2004
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Perform IVFA's, ICG's, A-B- scanning of the eye and orbit including UBM, Development of photographic materials including printing of film, certified for multiple drug studies.
Education
Associate of Science - Advanced Ocular School
09.1983
Certificate of Completion of Training - Basic Ocular School
08.1980
Skills
- Excellent Communication
- Flexible and Adaptable
- Communication
- Data Management
- Interpersonal Communication
- Written Communication
- Critical Thinking
- Multitasking
- Supervision and Leadership
- Basic Math
- Organization
- Organization and Time Management
- Perform IVFA's, ICG's, A-B- scanning of the eye and orbit including UBM, Development of photographic materials including printing of film, SL imaging, perform OCT's
Certification
- Certified Retinal Angiographer 1995
- Certified Ophthalmic Technician 1987
- Certified Ophathalic Assistant 1986
Timeline
Certified Retinal Angiographer - Ochsner Clinic Foundation Hospital
04.2005 - 11.2022
Certified Retinal Angiographer - Baylor Department of Ophthalmology
08.2004 - 03.2005
Certified Retinal Angiographer - LSU Health New Orleans, Depart. of Oph
04.1996 - 04.2004
Naval School of Health Sciences - Associate of Science, Advanced Ocular School
Naval School of Health Sciences - Certificate of Completion of Training, Basic Ocular School
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