Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

LARRY DUFFY

Laguna Niguel,CA

Summary

Accomplished Server Trainer at Kings Seafood Restaurants, adept in enhancing team collaboration and customer service skills. Leveraged exceptional guest engagement and suggestive selling techniques, significantly improving service standards and guest satisfaction. Demonstrated expertise in safe food handling and cleanliness, fostering a positive dining experience and increasing efficiency.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server

Bottega Angelinas
10.2023 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server Trainer

Kings Seafood Restaurants
02.2010 - 02.2020
  • Conducted training sessions for new servers to enhance customer service skills and team collaboration.
  • Enhanced upselling techniques with practical workshops for staff.
  • Provided constructive feedback for improvement to individual team members.
  • Maintained training records for new hires to streamline onboarding processes for future staff.
  • Promoted consistent service standards by implementing new training protocols.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.

In Room Dining Server

Pelican Hill Resort
02.2007 - 04.2009
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Assisted with the training of new team members, sharing expertise on service standards and expectations.
  • Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
  • Provided personalized service to guests, accommodating special requests whenever possible.
  • Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
  • Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Served meals to customers according to established guidelines.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Arts - Management/ Entrepreneurship

Robert Morris University
Coraopolis, PA
06-1997

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Cleanliness standards
  • Service prioritization
  • Team collaboration
  • Suggestive selling
  • Menu presentation
  • Wine service

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.
  • Ca. Driver's License

Timeline

Server

Bottega Angelinas
10.2023 - 12.2024

Server Trainer

Kings Seafood Restaurants
02.2010 - 02.2020

In Room Dining Server

Pelican Hill Resort
02.2007 - 04.2009

Bachelor of Arts - Management/ Entrepreneurship

Robert Morris University

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LARRY DUFFY