Larry Dunlap
Norfolk,VA
Summary
IT support and operations professional with hands-on experience in network troubleshooting, database administration, and end-user support across phone, email, and ticketing channels. TS/SCI clearance, radio systems knowledge, and command center watch stander experience strengthen the ability to resolve issues quickly, maintain secure access, and support reliable day-to-day operations.
Overview
50
50
years of professional experience
Work History
Uber Driver
Uber, Lyft
Norfolk, VA
06.2024 - Current
- Executed passenger pickups and drop-offs for Uber and Lyft, ensuring timely and efficient service.
- Used GPS and mapping tools to navigate city routes and choose efficient trips.
- Inspected vehicle before shifts to ensure safe and reliable transportation for passengers.
- Kept vehicle clean and well-maintained to provide a positive and comfortable experience for riders.
- Followed company policies, traffic laws, and local driving regulations.
- Assisted passengers with luggage, entry, and exit from the vehicle.
- Managed ride requests, cancellations, and schedule changes through driver platforms.
Command Center Watch Stander/Perspecta
INSIGHT GLOBAL
Norfolk, VA
01.2019 - Current
- Analyzed alerts and events, identifying and resolving discrepancies to enhance situational awareness.
- Resolved site operation issues and made independent decisions to maintain operational continuity.
- Implemented and completed all government-directed actions within established time constraints.
Tier-2 Agent
INSIGHT GLOBAL
Norfolk, VA
01.2018 - 01.2019
- Received, troubleshot, and routed tickets as a tier-2 help desk agent, systematically analyzing and logging issues to ensure proper tracking and resolution.
- Communicated solutions to end-users and secured customer sign-off before ticket closure, which enhanced user satisfaction.
- Provided computer systems administration and support for Perspecta, ensuring smooth operations and effective issue resolution.
- Updated and maintained standard operating procedures documents to adapt new system functionality and configuration changes.
DNS Data Base Administrator
DEPARTMENT OF DEFENSE
Norfolk, VA
01.2016 - 01.2018
- Managed database administration activities, ensuring efficient operations through life-cycle management and system security certification.
- Conducted computer systems analysis, specifications, development, implementation, and documentation, creating and administering databases to effectively monitor and manage reports. Assisted in the configuration of E-mail for incoming ships by defining secure tunnels for communication.
- Allocated and registered IP addresses, developed domain name requests in the DISA database to support network operations.
- Ensured compliance with command and regulation for top-secret and sensitive compartmented information (TS/SCI), while formulating and managing reports.
Senior Emergency Dispatcher
DEPARTMENT OF DEFENSE
Norfolk, VA
01.2009 - 01.2016
- Acted as the primary communications link between public, police, fire, and emergency medical entities, coordinating actions and movements of police patrol units, fixed posts, firefighters, emergency medical personnel, and supervisors.
- Transmitted radio messages to police officers, firefighters, emergency medical personnel, command duty vehicles, and other personnel, ensuring timely and accurate communication.
- Responded to and redirected emergency and non-emergency phone calls, effectively prioritizing urgent situations for appropriate response.
Spectrum Manager
U.S. Army
Norfolk, VA
06.1976 - 06.2004
- Developed expertise in spectrum management while serving at the U.S. Army, Norfolk, VA.
- Managed daily Army operations, coordinating staff, schedules, and mission priorities.
- Supervised personnel training, reinforcing Army standards, safety, and readiness requirements.
- Coordinated logistics support, tracking supplies, equipment, and unit needs.
Education
Bachelor of Science - Information Technology
Strayer University
Chesapeake, Virginia01-2018
Associate Degree - Electronic Technology & General Class's
Lyons Technical Institute
Philadelphia, PATimeline
Uber Driver
Uber, Lyft
06.2024 - Current
Command Center Watch Stander/Perspecta
INSIGHT GLOBAL
01.2019 - Current
Tier-2 Agent
INSIGHT GLOBAL
01.2018 - 01.2019
DNS Data Base Administrator
DEPARTMENT OF DEFENSE
01.2016 - 01.2018
Senior Emergency Dispatcher
DEPARTMENT OF DEFENSE
01.2009 - 01.2016
Spectrum Manager
U.S. Army
06.1976 - 06.2004
Bachelor of Science - Information Technology
Strayer University
Associate Degree - Electronic Technology & General Class's
Lyons Technical Institute