Larry D. Williams
Summary
I am a Learning and development professional with over 13 years of experience, with a comprehensive background in creating and implementing effective educational programs. My focus is on driving team collaboration and achieving tangible results, and I am known for my adaptability and proficiency in instructional design and curriculum development, as well as for my excellent communication and leadership abilities. I also have experience developing and executing comprehensive learning strategies and applying instructional design principles to create engaging, effective training programs, with a track record of fostering team collaboration and achieving organizational goals through continuous learning initiatives.
Overview
12
12
years of professional experience
Work History
SR. Learning Consultant/Manager
Briljent
12.2023 - Current
- Created training plans, tools, and agendas.
- Evaluated training program success through regular assessments, gathering feedback from participants to continuously refine content and delivery methods.
- Provided subject matter expertise on all courses, materials, and lesson plans.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed learning solutions that meet business requirements, including curriculum content, learning sessions, and development initiatives.
- Responsible for developing, implementing, and maintaining learning programs.
- Led business development efforts, including identifying new and add-on opportunities, proposal development, preparing statements of work, and client presentations.
- Led the creation and implementation of comprehensive learning strategies aligned with business objectives.
- Established methods to evaluate knowledge application and the effectiveness of training programs.
- Managed day-to-day project tasks and complex people development initiatives.
- Participated in client calls to provide insights on project plans and maintain relationships with clients.
- Ensured that all trainers and content developers met scheduled suspense dates.
- Collaborated with key business partners and stakeholders to enhance employee performance.
- Led development of customized learning solutions to enhance client training programs.
- Collaborated with cross-functional teams to identify and address organizational learning needs.
- Implemented assessment strategies to measure training effectiveness and learner engagement.
- Analyzed client feedback to refine course content and improve overall user experience.
- Developed strategic partnerships with stakeholders to align learning initiatives with business goals.
- Strengthened relationships with external training providers, negotiating favorable terms for contract engagements and ensuring consistent quality of delivered programs.
- Facilitated seamless knowledge transfer by developing clear documentation of processes, procedures, and lessons learned throughout project lifecycles.
SR. Learning and Development Manager
Fleetcor/Comdata
11.2021 - 12.2023
- Managed training and oversaw a team of 8 sales managers and their respective teams.
- Developed, implemented, and maintained learning programs for the sales and marketing teams.
- Created leadership development courses specifically for sales managers.
- Delivered both virtual and live classroom training on products and sales while identifying gaps in training to enhance the sales team’s ability to sell promoted products.
- Collaborated with key business partners and stakeholders to improve employee performance.
- Designed and implemented effective, ongoing learning opportunities and programs for all staff, including mentor training, career path development, and professional growth.
- Evaluated and assessed the effectiveness of current learning methods and systems.
- Consulted with senior leadership to aid in the development of their team members by reviewing career paths, planning for leadership continuity, and assessing role proficiencies.
- Designed and maintained communication strategies to inform employees about development and educational events, opportunities, requirements, and resources.
- Tasked with implementing new sales initiatives into existing sales goals, including providing feedback to streamline the adoption of new sales tools for lead generation and reporting.
- Utilized Articulate 360 to design and enhance both new and existing learning modules.
- Developed assessment methods, such as tests or quizzes, to evaluate the effectiveness of the courses.
SR. SALES LEARNING CONSULTANT
WellCare Health Plans and Centene Health Plans
01.2015 - 11.2021
- Leverage the Learning Management System (LMS) to effectively manage and deliver learning activities by utilizing proven adult learning practices.
- Delivered both virtual and live classroom training focused on products and sales while identifying training gaps to support the sales team’s ability to promote products. Collaborate with key business partners and stakeholders to enhance employee performance.
- Create and adapt curriculum tailored for diverse audiences and various learning delivery methods.
- Collect data and analyze the long-term impact of specific initiatives.
- Identify training needs and update working aids for sales teams across the country.
- Manage the LMS and coordinate processes involving the LMS in collaboration with all Learning Programs and HR team members.
- Oversee all aspects of sales training as requested by our business partners.
- Facilitate training sessions and develop materials for both classroom and virtual environments.
- Implement new sales initiatives into existing sales goals, including providing feedback to streamline the introduction of new sales tools for lead generation and reporting.
- Provide targeted training for adult audiences to improve customer service and retention, ensuring enhancements in sales and lead generation.
- Assess training sessions to verify material retention and conduct routine surveys to measure participant satisfaction with my training delivery.
CCO CORPORATE TRAINER
Cognosante
07.2013 - 01.2015
- Conducted a thorough analysis of the training needs for both agents and document processing technicians.
- Trained new and existing customer service representatives on systems, product knowledge, and all aspects of the Affordable Care Act (ACA) and Medicare by facilitating curriculum in a classroom environment.
- Implemented the ACA into the existing curriculum, which included providing feedback to streamline scripting and troubleshoot software and systems.
- Led the development of a training plan and modules in collaboration with the client and other subject matter experts.
- Oversaw all training activities during the implementation period, surge periods, and ongoing operations.
- Ensured that the training content was current and accurate; maintained a clear and accurate knowledge base.
- Designed and developed training materials following accepted instructional design methodologies for computer-based training (CBT), virtual, and classroom training.
- Worked with the selected learning management system to track and report training data.
- Prepared the training team to deliver training onsite or via web conference as needed.
- Managed training schedules to ensure that staff received the necessary training for the initial launch and ongoing operations.
- Collaborated and coordinated activities with workforce management and quality teams.
- Managed training staff and conducted evaluations to assess training effectiveness.
Education
Business Administration Degree -
Florida State College
Jacksonville, FL, United StatesHigh School Diploma - undefined
Vidalia High School
Vidalia, GA, United StatesSkills
- Classroom/Virtual Training Skills
- Proficient in AI tools
- Expertise in Organizational Development
- Experienced in E-Learning Development
- Conflict Resolution Skills
- Development of Training Programsn
- Adult learning theory
- Blended learning solutions
- Program Management
- Sales Management
- Enforcement of Policies and Contracts
- Creation of Training Materials
- Project Management Expertise
- Proficient in Learning Management Systems
- Strong Listening and Critical Thinking Abilities
- Strategic Learning and Development Planning
- Operations Management
- Engagement with Stakeholders
- Performance consulting
- E-learning strategies
- Innovation and creativity
- Organizational development
Accomplishments
- Successfully implemented a state-wide unified operation support center.
- Surpassed the state of Florida requirements from stakeholders
Timeline
SR. Learning Consultant/Manager
Briljent
12.2023 - Current
SR. Learning and Development Manager
Fleetcor/Comdata
11.2021 - 12.2023
SR. SALES LEARNING CONSULTANT
WellCare Health Plans and Centene Health Plans
01.2015 - 11.2021
CCO CORPORATE TRAINER
Cognosante
07.2013 - 01.2015
High School Diploma - undefined
Vidalia High School
Business Administration Degree -
Florida State College