Larry Emanuel

• Assisted customers in selecting appropriate equipment based on specifications and needs.
• Provided product demonstrations, showcasing features and benefits to potential clients.
• Developed strong product knowledge to address customer inquiries effectively.
• Conducted market research to identify trends and inform product recommendations.
• Participated in training sessions to enhance sales techniques and product understanding.
• Worked closely with service technicians to address any post-sale support issues or technical challenges.
• Increased overall revenue by upselling complementary products and services during equipment consultations.
• Negotiated contracts with key accounts, securing long-term partnerships and fostering mutual growth.
• Provided tailored solutions for each customer''s unique requirements by conducting thorough assessments of their equipment needs.
• Conducted regular market research, staying informed about emerging technologies and adjusting sales strategies accordingly.
• Enhanced client satisfaction through timely follow-ups and addressing concerns promptly.
• Established long-lasting relationships with clients, leading to increased repeat business.
• Delivered engaging product training sessions to both internal teams and external partners, enhancing overall product understanding.
• Leveraged strong communication skills throughout the entire sales process from initial inquiry to final sale completion.
• Organized trade show events to showcase company products, generating new leads and increasing brand visibility.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.

• Engaged customers to understand equipment needs and provide tailored solutions.
• Demonstrated product features and benefits to enhance customer understanding and satisfaction.
• Assisted in preparing sales presentations and proposals for prospective clients.
• Conducted market research to identify potential leads and emerging trends in equipment sales.
• Maintained accurate records of customer interactions and sales activities within CRM systems.
• Developed strong relationships with clients through effective communication and follow-up strategies.
• Monitored performance metrics regularly, making data-driven adjustments to sales techniques as needed.
• Boosted equipment sales by identifying customer needs and recommending appropriate solutions.
• Developed tailored financing options for customers, making equipment purchases more accessible and affordable.
• Provided comprehensive product demonstrations, resulting in a higher conversion rate of potential customers.
• Maintained an extensive knowledge of industry trends and competitor offerings, allowing for effective sales pitches and consultations.
• Addressed each customers' needs and wants to recommend suitable product options.
• Serviced existing accounts on regular basis to maximize revenue.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Maintained sales tracking reports to support operational enhancements and implement corrective actions.
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

• HD Mechanic 9 Years
• Diagnosed and repaired hydraulic and electrical systems on heavy machinery.
• Conducted preventive maintenance to ensure optimal equipment performance.
• Collaborated with team members to troubleshoot mechanical issues efficiently.
• Implemented safety protocols to maintain compliance with industry regulations.
• Utilized diagnostic tools to identify issues and reduce downtime effectively.
• Trained junior mechanics on best practices and maintenance procedures.
• Optimized workflows by streamlining repair processes and resource allocation.
• Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
• Established trust with clients through transparent communication about repair timelines, costs, and potential outcomes.
• Reduced downtime for heavy machinery by providing timely and efficient repairs on site.
• Mentored junior mechanics, sharing expertise and best practices for effective troubleshooting and repairs.
• Ensured accurate record-keeping for all completed repairs, enabling efficient tracking of work history and warranty information.
• Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
• Troubleshot and diagnosed problems with brakes, steering, and transmissions.
• Examined engines, transmissions and vehicle systems to diagnose issues.
• Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
• Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
• Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
• Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
• Tested and adjusted engines to foster proper performance.
• Removed worn or faulty components for replacement or repair.
• Analyzed malfunctioning equipment and determined type of repairs required.
• Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
• Repaired machinery and equipment according to manufacturer specifications.
• Maintained meticulous records of all repair work that was made to machines and equipment.
• Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
• Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
• Diagnosed mechanical issues using advanced diagnostic tools and equipment.
• Mentored junior mechanics on best practices for vehicle repairs and safety procedures.
• I will attach my training history in a separate document.

Foreman 6 Years

• Supervised daily operations of automotive service department, ensuring compliance with safety standards.
• Trained and mentored junior technicians, fostering skill development and enhancing team performance.
• Implemented process improvements that increased efficiency in vehicle diagnostics and repairs.
• Evaluated technician performance, providing constructive feedback to elevate service quality standards.
• Developed training materials for new hires, streamlining onboarding and improving knowledge retention.
• Utilized advanced diagnostic tools to troubleshoot complex mechanical issues effectively, enhancing repair accuracy.
• Led cross-functional teams in identifying and resolving operational challenges, driving continuous improvement initiatives.
• Provided mentorship to junior team members, fostering an environment conducive to continuous learning and professional growth.
• Coordinated closely with other departments within the dealership or repair center to ensure customers received comprehensive care throughout their visit experience from start to finish.
• Supervised a team of automotive technicians, ensuring adherence to safety protocols and proper utilization of tools and equipment.
• Maintained up-to-date knowledge on industry trends and advancements, incorporating new techniques into daily operations when applicable.
• Delivered exceptional results in employee performance reviews through consistent coaching sessions designed around individual strengthsweaknesses.
• Ensured compliance with all regulatory requirements, maintaining meticulous records for inspections and audits as needed.
• Addressed complex technical challenges with innovative solutions, minimizing downtime for clients'' vehicles whenever possible.
• Ensured timely completion of all repairs by effectively managing technician workload, balancing tasks to maximize productivity without sacrificing quality.
• Improved workshop efficiency by implementing well-organized maintenance schedules and streamlined repair processes.
• Established strong relationships with customers through honest communication about repair needs, timelines, and costs that built trust and loyalty.
• Collaborated with service advisors to ensure seamless communication between customers and technicians, resulting in improved customer experiences.
• Managed budgetary constraints effectively by carefully monitoring expenses related to parts procurement, labor costs, and shop supplies usage.
• Enhanced customer satisfaction by providing timely and accurate diagnoses of vehicle issues and delivering high-quality repairs.
• Reduced downtime for vehicles in the shop by efficiently prioritizing tasks and allocating resources appropriately.
• Achieved 55% increase in productivity in fixed operations, parts and service department.
• Utilized proper tools and materials to adhere to safety guidelines.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Managed efficient teams of up to 45 employees.
• Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Service Manager 15 Years

• Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
• Developed and implemented service improvement strategies to enhance operational efficiency.
• Trained and mentored staff, fostering a high-performance culture within the team.
• Managed budget allocations and resource planning to optimize service performance.
• Collaborated with cross-functional teams to align service objectives with organizational goals.
• Analyzed service metrics to identify trends and drive continuous improvement initiatives.
• Spearheaded customer feedback initiatives to inform strategic decision-making processes.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Monitored service staff performance and provided feedback for improvement.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Negotiated with vendors to secure best prices for parts and supplies.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
• Reduced operational costs by negotiating better terms with suppliers and optimizing resource allocation.
• Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
• Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Implemented customer feedback system to gather insights and identify areas for service improvement.
• Enhanced team morale and reduced staff turnover by establishing recognition program that highlighted outstanding employee contributions.
• Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
• Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
• Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
• Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
• Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
• Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
• Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Leveraged data and analytics to make informed decisions and drive business improvements.