Larry Engopel
Customer service
Renton,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Education
High School Diploma -
09.1993 - 06.1996
No Degree - Travel And Hospitality
11.1997 - 02.1998
Timeline
Night audit - Element Seatac airport hotel
06.2022 - Current
Ramp Service Agent - Alaska Airlines
05.2008 - 06.2025
Guam Community College - No Degree, Travel And Hospitality
11.1997 - 02.1998
Oceanview High School - High School Diploma,
09.1993 - 06.1996
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Skills
Organizational skills
Organization and time management
Calm under pressure
Friendly, positive attitude
Collaboration
First Aid/CPR
Service standard compliance
Microsoft office
Guest relations
Professional appearance
Reservation management
Charge posting
Check-in procedures
Guest check-in and check-out
Hospitality services
Guest reception
Basic accounting
Guest registration
Payment processing
Room service
Teamwork
POS system operation
Check-in and Check-out procedures
Multitasking
Attention to detail
Room assignment
Cash handling
Front desk operations
Problem-solving
Adaptability
Stress management
Room charges
Time management abilities
Time management
Revenue management
Concierge services
Room availability
Property management systems
Audit procedures
Balancing accounts
Balance reporting
Customer service
Guest services
Night audit reports
Daily reporting
Checking guests in and out
Processing registrations
Front desk monitoring
Bank reconciliation
Wake-up calls
Posting charges
Reservations
Work History
Night audit
Element Seatac airport hotel
Tukwila, WA
06.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled end-of-day reports, drawer balance and night audit.
- Revamped organization processes by auditing client checks and cash receipts.
- Managed scheduling, workload assignments and coverage for night staff.
Ramp Service Agent
Alaska Airlines
Seatac , WA
05.2008 - 06.2025
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Refueled daily aircraft for arrival and departure flights.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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