Motivated Multi-media designer trained in Adobe Creative Cloud, that's proficient in Adobe and Microsoft Suite. Enthusiastic about creating new Designs for Louisiana Army National Guard Training Center Pineville; encompassing marketing and business needs as well. I am also a motivated professional offering a Bachelors of Fine Arts in Digital Media & Video Production/Associates of Arts in Information Technology.
Overview
22
22
years of professional experience
Work History
Print & Reproduction Manager
Louisiana Military Department
Pineville, LA
09.2023 - Current
Developed creative solutions to reduce waste during the printing process while maintaining high levels of quality.
Managed and maintained multiple print production projects concurrently.
Assisted with troubleshooting technical issues related to printer setup or output problems.
Verified accuracy of proofs before beginning any job runs to avoid costly errors or reprints.
Ensured compliance with industry standards for safe operation of printing machinery.
Evaluated new technologies available in the market for potential use in the print shop.
Visitor Control Clerk (VCC)
LANG-J34
Pineville, LA
09.2021 - 08.2023
Processes applications for and issues installation access badges and/or credentials to non-affiliated civilian personnel who require recurring and long-term or short term installation access.
Determines eligibility by conducting security screenings and visit verifications in accordance with local standard operating procedures.
Reviews and verifies information for accuracy and completeness prior to issuing the badges, which include a photograph of the applicant, personal identifying data and an expiration date.
Maintains a computerized log of all badges issued.
Ensures out-processing personnel are de-registered by removing their information from the database, annotates bagging returned and destroys badges.
Operates and performs research queries on the National Crime Information Center (NCIC) workstation terminal(s), or the equivalent, in accordance with (IAW) federal and state laws.
Simulation Engineer
Valiant Integrated Services
Fort Polk , LA
09.2020 - 01.2021
Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
Researched and analyzed technology developments, ascertaining results to evaluate technical designs.
Reviewed technology update proposals and status reports to address company challenges and issues.
Assisted IT and information system planning, execution and management to improve operational effectiveness.
Managed test areas, systems test data and methods prior to initiating IT systems.
Conducted project reviews based on organizational principles, policies and practices.
Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Received and prioritized support requests to maximize resource utilization.
Created and updated technical documentation for network installations and changes to existing installations.
Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Housekeeping Aide
Department of Veteran Affairs
Pineville, LA
01.2019 - 09.2020
Used Performance Logic and Maximo in the performance of daily duties
Treated internal and external customers in a courteous, tactful, and respectful manner
Promptly reported accidents and notifies supervisor of unsafe/unhealthful conditions in the workplace
Complied with safety/fire prevention rules/regulations and uses protective equipment when required
Exceeded company standards for cleanliness, sanitation and presentation.
Coached new Housekeeping Aids by demonstrating approved cleaning procedures.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Interacted pleasantly with clients and guests when performing daily duties.
Use SOP written cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Office Specialist / VA Work-study
Department of Veteran Affairs
Jacksonville, Florida
07.2015 - 07.2016
Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
Pulled patient charts for upcoming appointments.
Kept department clean, organized and professional.
Observed confidentiality and safeguarded all patient-related information.
Wrote reports, emails, memoranda, letters and releases.
Updated daily logs to track information movements.
Maintained 100% compliance with all hospital and government regulations.
Scanned incoming documentation.
Disseminated information to correct department, individual or outside location.
Maintained complete confidentiality in accordance with organization and legal requirements.
Obtained information by contacting appropriate personnel or patients.
Designed improved training procedures to help new staff acclimate quickly.
Conceptualized and implemented new and more efficient filing system.
Purged outdated files.
Pulled patient records and transferred information to appropriate parties.
Determined and implemented techniques to improve medical records retrieval process.
Streamlined day-to-day office processes to meet long-term goals.
Verified record copies before handing each over to check for and remove unnecessary details.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Logged all requests for medical records into spreadsheets.
Reconnaissance Sergeant
Army National Guard
Baton Rouge, LA
07.2003 - 06.2016
As a Combat Engineer, Provided security in OIF/OEF and Served as the Liaison as a military representative for Operation Deepwater Horizon.
Provided Airport Security for Houma-Terrebonne Airport while managing louisiana National Guard and Louisiana Air Guard units.
Demonstrated leadership by making improvements to work processes and helping to train others.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Led operational planning teams to address field and base concerns with minimal delays.
Tested, repaired and updated equipment systems and components to meet current and expected demands.
Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
Oversaw all facets of ground supply administration, operations and personnel for Headquarter operations.
Contributed to development, planning and completion of project initiatives.
Youth Group Leader
Louisiana Youth Challenge Program
Carville / Pineville, LA
09.2011 - 09.2013
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Provided daily supervision of 75 + cadet and complied with procedures and policies regarding dining, physical training, hygiene, education and community service.
Instructed and demonstrated appropriate behaviors to cadets and provided follow-up and constructive feedback.
Complied with military protocols and procedures.
Under the supervision of a licensed nurse, dispensed medication to cadets.
Provided basic first aid and safety instruction to cadets.
Conducted physical fitness and recreation training for cadets.
Prepared incident/intervention reports.
Served as a role model in a quasi-military residential environment
Assisted other program staff during presentations to parents and civic organizations.
Operated a motor vehicle to travel to various work sites and other areas for supplies.
Transported and accompanied cadets on tours, special events, and educational field trips.
Performed related work as assigned.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Mail Processing Clerk
United States Postal Service
Baton Rouge, LA
01.2010 - 11.2016
Operated mail processing equipment and manually sorted mail.
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Received, sorted and organized incoming letters and packages.
Identified undeliverable mail and applied markups to return to sender.
Packaged items in boxes or envelopes and sealed.
Loaded mail into cart to prepare for interdepartmental delivery route.
Applied appropriate postage to outgoing mail using postage machine or mailing labels.
Weighed parcels, calculating costs based on type, total weight and final destination.
Organized and monitored mail supplies and general office supplies for mailroom.
Weighed items using electronic scale to calculate shipping costs.
Placed letters in individual mail slots for internal staff pickup.
Documented logs of postage charges and organized receipts.
Operated photocopier to print, collate and fold documents.
Responded to internal employees' questions about mail services, products and delivery choices.
Education
Associate of Arts - Information Technology
University Of Phoenix
Phoenix, AZ
11.2019
Bachelors of Fine Arts - Digital Communications And Multimedia
Art Institute Of Jacksonville
FL
06.2017
Skills
Secret Security Clearance
Expert in Security Procedures
Technologically savvy / Computer Expert
Administrative support specialist
Adobe Creative Cloud Expert
MS Suite Expert
Technology Applications
Excellent communication skills
Proper phone etiquette
Ability to work independently and within a team environment
Meeting planning
Understands copywriting
Appointment setting
Mail management
Business correspondence
Social media knowledge
Professional and mature
Strong problem solver / Leader
Excel spreadsheets
Articulate and well-spoken
Executive presentation development
Database management
Document retrieval
Bookkeeping
Can type 60 wpm
Accomplishments
Associate Environmental Professional
Developing a Plan for your First 90 Days as a Supervisor Training Exam
Basic Employee Relation: Your Accountability as a Supervisor or Manager Training.
CBO-ONE Supervisor Training
Curriculum Evaluation - First Line Supervisor Training
New Supervisor Essentials (NSE)
HEC EED Supervisor Training
Supervisor Academy Training
Occupational Safety and Health Training for Supervisors
Supervisor Role in the HR Competency Self-Assessment and eIDP Process (CDN)
VPS Training Series -VetLink Supervisor Training for New Super Users
Advanced Leadership Skills and Techniques Training
PMDB Level 1 & 2 Training
VHA National Training on Outreach and Collaboration
Workforce Planning and Employment: Employment Legislation Training
Profiles in Leadership: Emerging Leader Curriculum Guide & Workbook Training
Curriculum Evaluation - Emerging Leader Training
Being an Effective Team Member Training
VA VOICES Experience Training
Creating a Customer-focused Organization Training
Decisions: Making the Right Move Training
VBA-958 SMT-TMS Establishing Team Goals and Responsibilities, and Using Feedback Effectively Training
Affiliations
Honors Society of America Member
Veterans in Film and Television Member
Employee Association Active Member
References
1. Antoine Stewart , 804 F Street, Pineville, LA 71360 , (318) 541-6981