Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Larry Fitzsimmons

Carpentersville,IL

Summary

Hands-on, successful Enterprise Field Technical Engineer with decades of verifiable success in delivering appropriate technology solutions. Adept at leading teams in the optimization of processes and procedures within large data centers. Strong ability to work in cross-functional teams while maintaining collaborative working relationships.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Account Support Manager

Hewlett Packard Enterprise
11.2022 - 06.2023
  • Created and dispatched technical repair cases for Microsoft Corporation globally
  • Developed technical action plans to be executed by field technicians
  • Collaborated with dispatch teams in 7 countries
  • Established time-saving delivery methods reducing technicians diagnosis time
  • Maintained all documentation on cloud-based SharePoint location

Senior Enterprise Field Technical Engineer

Hewlett Packard Enterprise/Unisys Corporation
09.2015 - 11.2022
  • Lead engineer onsite at Microsoft's datacenter in northern IL
  • Responsible for maintaining, diagnosing issues, implementing solutions and servicing a large amount of HPE ProLiant servers minimizing downtime
  • Responsible for high-end server repair for customers in Chicagoland, Central IL, NW IN, and Southern WI.
  • Team lead for all local engineers working on HPE servers.
  • Developed and maintained on-call scheduling model
  • Collaborated with HPE's logistical parts department to track down missing or non-returned HPE parts to prevent charges to Unisys

Senior Enterprise Field Technical Engineer

Hewlett Packard
12.2006 - 09.2015
  • Provided field support for HP laptops, desktops, and servers for entire Chicagoland area, including areas south and west of the city
  • Became lead engineer for $128 million installation of Performance Optimized Datacenters (POD) at Microsoft in Northern IL.
  • Achieved all deadlines associated with large projects, including completion ahead of schedule
  • Worked onsite to service and maintain over 68,000 servers

Regional Technical Support Engineer

Compaq Computer Corporation
12.1997 - 12.2006
  • Provided onsite technical support for customers including Harley Davidson, RW Baird, Schneider and Northwestern Mutual
  • Assisted customers with issues requiring engineering intervention
  • Collaborated with engineering department located in Houston, TX
  • Provided technical training to UPS engineers to assisted with maintaing ProLiant servers

Network System Engineer

ValCom Computer/PCC
01.1988 - 11.1997
  • Senior service technician servicing all types of computer equipment including Compaq and IBM
  • Worked with colleagues to implement a network group within the company which provided opportunities to work with other companies on their network operating systems on a contract level

Education

Associate of Applied Science - Computer Science

College of DuPage
Glen Ellyn, IL
05.1983

Skills

  • Service Delivery
  • Customer Needs Assessments
  • Experienced Technical Support
  • Root Cause Analysis
  • Onsite and Case Support
  • Process Improvement Initiatives
  • Team Communication
  • Staff Support

Certification

  • Microsoft Certified Systems Engineer (MCSE) Training - September 2001
  • Microsoft LAN MAN Training - January 1992
  • Compaq Accredited Systems Engineer (ASE) - August 1991
  • Novell Certified NetWare Engineer (CNE) - January 1991
  • Novell Networking Authorization Certificate - September 1986
  • HP LaserJet Certificate - April 1986
  • Compaq Certificate - August 1985
  • IBM Certificate - February 1985

Timeline

Account Support Manager

Hewlett Packard Enterprise
11.2022 - 06.2023

Senior Enterprise Field Technical Engineer

Hewlett Packard Enterprise/Unisys Corporation
09.2015 - 11.2022

Senior Enterprise Field Technical Engineer

Hewlett Packard
12.2006 - 09.2015

Regional Technical Support Engineer

Compaq Computer Corporation
12.1997 - 12.2006

Network System Engineer

ValCom Computer/PCC
01.1988 - 11.1997

Associate of Applied Science - Computer Science

College of DuPage

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Larry Fitzsimmons