Larry Flores

This job was a very fluid job in the sense of what I specialized in. I was mainly a door staff member that required me to assist customers in buying tickets, selling merch products, directing customers to their correct areas, as well as partaking in the security portion of my job. I acted as security by wanding customers as they came through to ensure no weapons were entering the premises.

The other half of my job was being a maintenance worker. I acquired many new skills and even perfecting skills I already had because of the projects I was assigned. Some projects include: building a deck, rebuilding a 15ft. long exit fence/gate, fixing toilets, repainting/staining fences, indoor walls, indoor performance stage, setting cinder block stairs outdoors, law maintenance, replace door and redid trim and lay heavy gravel. I was required to lift heavy objects across the venue such as picnic tables, propane heaters, merch boxes, walk through metal detectors, cinder blocks, and countless barricades. I was heavily relied on when things would breakdown or would suddenly stopped working. This job has taught me many lessons and i acquired many new skills that are listed below.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Demonstrated strong organizational and time management skills while managing multiple projects
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided backup support for organizational leadership.

This job required me to prep food and deliver food as well. I would work 9-12 hours a day and 4-5 days out of the week. This job required me to serve breakfast, lunch and dinner. I mainly was a server and took orders on top of serving food. In my downtime, I restocked products as well as bussed tables for the upcoming customers. This job certainly taught me to be patient and communicate effectively with customer dissatisfaction. Since this place was a retirement home and I served them everyday, I became well liked because of my will to satisfy their needs/wants and defusing situations between other customers and servers. Other skills I acquired are listed below.

• Skilled at working independently and collaboratively in a team environment.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Worked effectively in fast-paced environments.
• Proven ability to develop and implement creative solutions to complex problems.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Worked well in a team setting, providing support and guidance.