Larry Freeman
Lexington,MA
Summary
Professional Project Manager with experience working with teams to accomplish short- and long-term project goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused and adept at planning, directing and maintaining continuous operations in various departments. Experienced in leading teams and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Manager – ArcReporting Engagement Manager
DFIN Solutions
05.2018 - Current
- Deploy process, project, or change management expertise utilizing applicable tools and methods to achieve project milestones and desired business outcomes
- Develop detailed project plans, timelines, action registers, and presentations that accurately describe the state of each project at any given time
- Provide full project life cycle ownership: successful project delivery includes full implementation from initiation to deployment for both major and minor initiatives simultaneously
- Diagnose and apply multiple skills tailored to project needs, strategic intent, and scope of initiatives
- Adeptly build consensus and gain buy-in among stakeholders across the organization to achieve goals
- Work day to day with project teams clarifying requirements, removing roadblocks, constantly communicating, and gaining alignment around strategy
- Help customers focus on their goals and drive the implementation towards successful, on-time implementation
- Coordinate with cross-functional leaders to staff project teams appropriately to enable successful execution of all aspects of the project management plan
- Establish and monitor adherence to master plans and schedules; prepares and issues operational and project directives, as required
- Supports project decision making process and brings closure to open issues
- Provide frequent, effective, periodic, and ad hoc communications with project team, customer/end user stakeholders, executive management which meet or exceed customer/stakeholder expectations
- Communications include but are not limited to project plans, strategies and tactics, accomplishments and challenges, meeting minutes, action registers, upcoming events, customer, and internal status reports
- Customer and internal project management reviews, risk mitigations and opportunity recovery strategies
- Coordinate tasks with technical and administrative staff to ensure timely, cost-effective delivery of support scope of project
- Lead Project Team in preparation of quarterly, semi-annual, and annual financial statements
- This includes compiling and maintaining all supporting documentation
- Work with various personnel and departments to collect information and input into the above referenced reports; coordinate, review and collect comments on the various drafts; prepare support files; challenge the
- Appropriateness of disclosures; facilitate that all relevant disclosures and reporting requirements are accurate
- Oversee end-to-end service delivery readiness by ensuring appropriate training, procedures, reporting, documentation, and transition plans are in place to deliver high quality ongoing service and meet customer expectations
- Lead and provide support during the new client launch and changes in existing client complexes
- Manage scope of project(s) including advanced project planning, development of a detailed project plan, discovery, and execution of implementation at new and established clients
- Delegate tasks and responsibilities to various verticals, drive all components of the project lifecycle including appropriate coordination with technical subject matter experts
- Achieved project deadlines by coordinating with contractors to manage performance
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Monitored project performance to identify areas of improvement and make adjustments
- Planned, designed, and scheduled phases for large projects
- Met project deadlines without sacrificing build quality
- Provided detailed project status updates to stakeholders and executive management
- Identified plans and resources required to meet project goals and objectives
- Developed and initiated projects, managed costs, and monitored performance
- Drafted project reports to identify successful outcomes, insights and future recommendations
- Monitored project progress, identified risks and took corrective action as needed
- Maintained open communication by presenting regular updates on project status to customers
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Reported regularly to managers on project budget, progress and technical problems
- Developed and implemented project plans and budgets to ensure successful execution
- Analyzed project performance data to identify areas of improvement
- Recruited and oversaw personnel to achieve performance and quality targets
- Sourced, vetted and managed vendors needed to accomplish project goals
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Facilitated workshops to collect project requirements and user feedback
- Coordinated material procurement and required services for projects within budget requirements
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Prepared and submitted project invoices for review and approval
- Developed and implemented strategic project plans to meet business objectives
- Managed projects from procurement to commission
Operations Project Manager Consultant
KJ Commercial Corporation
02.2017 - 01.2018
- Served as client liaison and main point of contact for all account projects working closely with Account Managers
- Managed multiple projects with various size and scope
- Set client expectations, and coordinate external and internal resources to exceed those expectations
- Directed day-to-day management of customers to ensure user satisfaction resulting in net new growth opportunities and planned renewal rates
- Functioned as trusted advisor for clients, helping them to become effective users of services
- Worked with professional services to help conceptualize new projects
- Engaged with internal resources from sales, support, engineering, and compliance as needed
- Acted as Subject Matter Expert in providing demonstrations, training and guidance for products, services and new technology
- Coordinated and managed projects across various business segments, technology disciplines, and time zones
- Provided best practices and coaching to drive product adoption and maximize product value for customers
- Delivered feedback to Product Development on requested product enhancements and improvements
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Monitored project progress, identified risks and took corrective action as needed
- Maintained open communication by presenting regular updates on project status to customers
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Reported regularly to managers on project budget, progress and technical problems
- Developed and implemented project plans and budgets to ensure successful execution
- Analyzed project performance data to identify areas of improvement
- Sourced, vetted and managed vendors needed to accomplish project goals
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Recruited and oversaw personnel to achieve performance and quality targets
- Facilitated workshops to collect project requirements and user feedback
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Worked well in a team setting, providing support and guidance
- Proven ability to learn quickly and adapt to new situations
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within deadlines
Project Manager
Internap Corporation, TEAM MANAGEMENT
03.2008 - 12.2016
- Managed the entire project life cycle - inception to acceptance
- Identified and prioritized high-risk opportunities
- Ensured the project deliverables were completed on time and within budget
- Utilized Agile project management approach that allowed the delivery of high-priority, high-quality work
- Managed pre-established product upgrades and customizations to match client requirements
- Projects routinely involved working with IT Designers, Provisioning, Operations, Engineering, Capacity Planning, and Implementations
- Coordinated and managed projects across various business segments, technology disciplines, and time zones
- Projects included construction of new builds in multi-tenant Data Centers, in five different countries
- Prioritized workload and work requirements to meet deadlines, achieve goals in a frequently changing environment
- Recommended improvements of processes, as well as validated technical aspects to ensure network and product design accuracy
- Functioned as liaison between sales, internal and external departments to obtain necessary approvals
- Oversaw Configuration progress, all Test phases, Deployment, and Post-Live support
- Analyzed data including service delivery failures and produce incident reports when required to make recommendations for improvement
- Understanding of IT industry working practices / methodologies – ITIL Foundation certified
- Partnered with key personnel, including Business Units, Program Managers, and Product Managers to plan, develop and manage key operational, technical, and strategic business objectives
- Utilized various communication methods and tracking tools to ensure forward movement and management of risks, mitigation strategies, plan activities, dependencies, impacts, escalation channels, financial budget, and detailed project documentation
- Translated customer needs in terms of system functionality to ensure a match between needs and actual system capabilities/limitations
- Demonstrated ability to build relationships and trust with internal and external stakeholders, Managed the entire project life cycle
- Including defining scope, information gathering/planning, construction/configuration, test phases, and deployment
- Proactively built “partnership” style relationships focusing on integration at all levels
- Interacts with various individuals at the client to solve problems, build strong partnerships, and uncover new opportunities
- Conducted client meetings, demonstrations, training sessions, user training sessions, and other client requests as required
- Prepared specifications/gap analysis documents for client requests related to new functionality
- Ensured high customer satisfaction on all support related interactions by managing the team according to processes and standards
- Manage executive updates, post incident follow-up, internal and external communication professionally instilling confidence and account control
- Delivered and led key metrics and tasks which improved and delivered stability for clients as well as leading best practice efforts within the same environments
- Experienced managing advanced enterprise customer situations relating to Support and System availability
- Worked to work in a highly collaborative team environment, as well as independently
- Managed enterprise projects of all sizes and various industries
- Primary customer liaison managing communication between project team, customer, and internal stakeholder
- Delivering exceptional client interaction experiences via all means of communication, such as telephone, webcam, email, and instant messaging
- PROJECT, Guided, mentored, and evaluated internal project team performance within project guidelines
- Evaluated team performance and provided feedback to various internal departments on challenges and successes
- Worked collaboratively and communicated cross-departmentally for customer resolution
- Work with the project team to scope required effort and define timelines
- Delegated project tasks based on individual strengths, skills set, and experience levels to ensure flawless execution of project
- Positively influenced and motivated staff, fostered teamwork, resolved conflicts, and led decision making
- Regularly collaborated with team to clarify specific requirements of each project
Client Provisioning Manager
KMC Telecom
07.2000 - 02.2008
- Issued, tracked, and escalated all assigned Facility and Switched orders for requested services as well as all end-to-end circuit assignments
- Managed external vendors, escalations for the customer and network circuit turn-up
- Provisioned telecommunication services from all major LECs and ILECs
- Led and manage all communications with Stakeholders, Executives, Clients, and Vendors
- Extensively collaborated with the Engineers, Data Center technicians, and Account Mangers
- Reviewed internal requests for pertinent information
- Managed, compiled, and analyzed Customer and Engineering Work Order requirements to design and engineer Facility and Switched services
- Advised and assisted with provisioning and implementation of new and existing TGs to prevent end user down time or blockage
- Reducing contractual penalty “pay-backs” to clients
- Validated circuit path assignments and manual circuit designs
- Provided on-call (after business hours) support as required
- Acted as liaison to coordinate with Exchange Carriers (AT&T, Verizon, etc), Vendors, field operations, engineering, sales, and customers
- Managed with M-A-C's (Moves, Adds and Changes) in a day-to-day environment
- Worked with clients to obtain up-to-date and accurate information before placing orders
- Scheduled and participate in weekly status calls with clients, fellow teammates, and carrier providers
- Created and maintain a catalog of pricing based on telecom carrier contracts
- Identified new sales opportunities and retention strategies for existing customer base
- Responsible for revenue assurance through cost and service audits
- Manage carrier account authorizations and portal access audits on a quarterly basis
- Project manage and execute to complete Telecom-related projects as assigned
Access Associate, Verizon
10.1997 - 07.2000
- Conducted and represented GTE on internal and external customer conference calls and face-to-face meetings
- Provisioned DS0, DS1, DS3, OC1, OC12, OC48, Frame Relay, and DSL services
- Researched and reviewed outbound Design Layout Records utilizing MetaSolv and TBS
- Served as ordering consultant and Subject Matter Expert for Access Specials and Switched orders
- Managed customer inquiries, both internal and external
- Coordinated escalations and expediting service orders
- Participated in maintaining and streamlining of the GTE initiated ordering process
- Contributed to the improvement of the ordering process and departmental procedures
- Served as “Acting” Coach, Coordinator, and Specialist as needed
- Prepared spreadsheets to manage numerous customer projects, which required prioritizing the existing workload
- Provided ASR training to Traffic Engineers, and Provisioning Engineers.
Account Representative
Bursar's Office, Duke University
08.1996 - 09.1997
- Communicated and interfaced with students and parents in regarding Bursar Accounts
- Analyzed Bursar Accounts and conducted research, as necessary, to respond to inquiries and resolve questions, identify problems or errors on accounts, and determine appropriate corrective actions
- Processed various accounting documents including, but not limited to, those related to Bursar Account refunds and payment plans
- Ensuring all actions are in accordance with established guidelines
- Participate in the reconciliation of the Bursar's Office records with those of the Accounting
- Office to ensure complete agreement of billing, receipts, disbursements, and outstanding receivable records
- Manage the collections process, including but not limited to creating and monitoring A/R aging, sending collection letters, calling delinquent accounts, preparing accounts to be turned over to a collection's agency, working directly with collections agency, updating student accounts weekly, and verifying agency fee for performance
- Process write-offs as needed
- Process withdrawal calculations for all students who received financial aid
- Manage receipt and posting of all student loan funds for the University
- Prepare and constantly update the Bursar's Office Procedures Manual as needed
- Dealt directly with students or others to resolve all problems and complaints concerning student accounts
Education
University of North Carolina At Greensboro
Greensboro, NCSkills
- Project Management
- Client Relationship Building
- Vendor Management
- Cross-Functional Collaboration
- Project Management
- Functional and Business Requirements
- Systems Implementations
- Contract Management
- Data Review
- Microsoft Office Suite Expertise
- Client Rapport-Building
- Conflict Management
- Team Bonding
- Contract Negotiation Expertise
- Project Scope Analysis
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
Timeline
Project Manager – ArcReporting Engagement Manager
DFIN Solutions
05.2018 - Current
Operations Project Manager Consultant
KJ Commercial Corporation
02.2017 - 01.2018
Project Manager
Internap Corporation, TEAM MANAGEMENT
03.2008 - 12.2016
Client Provisioning Manager
KMC Telecom
07.2000 - 02.2008
Access Associate, Verizon
10.1997 - 07.2000
Account Representative
Bursar's Office, Duke University
08.1996 - 09.1997
University of North Carolina At Greensboro
- PMP - Project Management Professional
- CSM - Certified Scrum Master
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