Larry Friedman
Sunrise,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
26
26
years of professional experience
Work History
Prover Service Representative
Sunshine Health
10.2021 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Member Service Representative
WellCare
07.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Restaurant Crew Member
Pizza Hut
10.2008 - 07.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Truck Unloader/Receiving Associate
Walmart
01.2004 - 06.2008
- Unloaded pallets and deliveries and organized products in warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Toll Collector
Barton Security
05.2003 - 11.2003
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Operated toll collection equipment and processed toll payments accurately.
- Monitored toll lane activity and generated operational reports.
- Operated cash register to record transactions accurately and efficiently.
Restaurant Crew Member
Dominos Pizza
09.1997 - 04.2002
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Provided prompt, courteous services to customers in [Type] dining environment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
No Degree - Data Entry
Atlantic Technical Center
Coconut Creek, FL04.1996
High School Diploma -
Piper High School
Sunrise Florida07.1995
Skills
- Customer Retention Strategies
- Service Recommendations
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Operational Efficiency
- Customer Support
- Payment Acceptance
- Sales and Upselling
- Billing Adjustments and Refunds
- Call Volume and Quality Metrics
- Process Transactions
- Livechat Messaging
Languages
Spanish
Limited Working
Timeline
Prover Service Representative
Sunshine Health
10.2021 - 07.2023
Member Service Representative
WellCare
07.2020 - 09.2021
Restaurant Crew Member
Pizza Hut
10.2008 - 07.2019
Truck Unloader/Receiving Associate
Walmart
01.2004 - 06.2008
Toll Collector
Barton Security
05.2003 - 11.2003
Restaurant Crew Member
Dominos Pizza
09.1997 - 04.2002
No Degree - Data Entry
Atlantic Technical Center
High School Diploma -
Piper High School
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