Summary
Overview
Work History
Education
Skills
Languages
Timeline
TruckDriver

LARRY GAMEZ

OKLAHOMA CITY,USA

Summary

Customer-oriented and detail-oriented Customer Support Specialist with 9+ years of experience providing exceptional support to clients. Skilled in answering inquiries, resolving technical issues, and ensuring customer satisfaction. Proficient in troubleshooting, data entry, and help desk support. Strong problem-solving abilities and effective communication skills.

Overview

9
9
years of professional experience

Work History

Client Support Specialist

Sendaride
Oklahoma City
04.2023 - Current
  • Coordinate transport bookings, ensure HIPAA compliance, and enhance service efficiency.
  • Manage ride assignments, timely dispatch, client notifications, and improve operations.
  • Facilitate communication, update client data, and maintain accurate records.
  • Foster relationships, resolve issues, and collaborate with other departments.
  • Provide quotes, follow up on inquiries, and promote services to drivers.
  • Make an outbound call to the client for order information and collect overdue debt.

Senior Resolution Coordinator

Walmart Global call center
Oklahoma City, USA
05.2022 - 04.2023
  • Manage inbound calls, ensuring accurate caller verification, and issue resolution.
  • Efficiently create and route tickets, enhancing departmental communication.
  • Utilize technical tools to reset credentials, improving user access reliability.
  • Work with teams to resolve backlog tickets, achieving first-call resolution.
  • Guide new hires in troubleshooting, and foster a supportive work environment.

Information and Support Specialist

Universty of Oklahoma
Oklahoma City, USA
11.2021 - 05.2022
  • Handled confidential client calls, ensuring secure updates and accurate information delivery.
  • Transferred clients to case workers, sent follow-up emails, and forms efficiently.
  • Logged calls and followed protocols for federal and state offsets, enhancing service accuracy.
  • Streamlined communication processes, efficiently handling inbound calls, updating client information, and facilitating.
  • Timely follow-ups with district offices.
  • Provided empathetic support to clients, addressing inquiries about financial payments, scheduled hearings, and offering.
  • Guidance on payment options.

Service Tech

Costco call center
Oklahoma City
10.2019 - 01.2021
  • Member support via calls and emails, resolving technical issues efficiently.
  • Guided members through online purchases, ensuring smooth transactions and satisfaction.
  • Processed refunds accurately, maintaining high customer satisfaction, and trust.
  • Created and managed service tickets, coordinating with departments for quick resolutions.
  • Customer inquiries identify recurring issues, developing targeted solutions that reduce repeat calls and improve.
  • Overall service efficiency.
  • Guided non-technical members through complex troubleshooting processes, ensuring successful resolution of device and
  • Account-related issues.

Client Services Technician

Super Repair Tech
Oklahoma City, USA
03.2016 - 10.2019
  • Guided clients in resolving device errors, enhancing user experience, and satisfaction.
  • Assisted in network reconnections, improving connectivity, and operational efficiency.
  • Resolved hardware issues through remote guidance, ensuring device functionality.
  • Collected detailed client data for accurate issue resolution and service tracking.
  • Documented service requests, streamlining processes for warranty, and escalations.
  • Gathered crucial device data, including serial numbers, and error codes, to ensure accurate problem identification and swift resolution.
  • Empowered users through clear, patient instruction on hardware maintenance, including battery and hard drive management, fostering tech self-sufficiency.
  • Efficiently managed service requests and warranty claims, ensuring timely issue escalation and resolution, leading to improved customer satisfaction.

Education

TECHNICAL SUPPORT FUNDAMENTALS -

Google Career Certificates Coursera
Oklahoma City, OK
10-2023

HIGH SCHOOL DIPLOMA -

Epic Charter School
Oklahoma City, OK

Skills

  • Conflict Resolution
  • Microsoft Office
  • Customer service
  • Technical Support
  • Help Desk
  • Data entry
  • Sales
  • Schedule management

Languages

English, Native

Timeline

Client Support Specialist

Sendaride
04.2023 - Current

Senior Resolution Coordinator

Walmart Global call center
05.2022 - 04.2023

Information and Support Specialist

Universty of Oklahoma
11.2021 - 05.2022

Service Tech

Costco call center
10.2019 - 01.2021

Client Services Technician

Super Repair Tech
03.2016 - 10.2019

TECHNICAL SUPPORT FUNDAMENTALS -

Google Career Certificates Coursera

HIGH SCHOOL DIPLOMA -

Epic Charter School

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LARRY GAMEZ