Larry Grinie
Tucson,AZ
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
Work History
Lead Person
Summit Food Service
10.2021 - 11.2023
- Increased team productivity by effectively delegating tasks and setting clear expectations.
- Developed strong relationships with cross-functional teams for better collaboration and project execution.
- Streamlined processes, resulting in improved efficiency and reduced costs within the department.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Customer relations by phone and email various business accounts.
Dispatcher
Medicare Trans
06.2019 - 10.2021
- ..Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
- Closely monitored dispatch board to triage and prioritize over [50] daily calls. Sent out drivers to assist [50] hourly callers based on locations, needs and worker availability.
General Manager
Desert Barricades
10.2009 - 03.2019
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Manage daily operation scheduling
- Autocad, Excel, Powerpoint, Scheduling
Education
GED -
SER Program
Tucson, AZ11.1991
General Studies -
Flowing Wells High School
Tucson, AZ03.1988
Skills
- Client Service
- Cash Handling
- Shift Scheduling
- Account Management
- Computer Skills
- Customer Service
Timeline
Lead Person
Summit Food Service
10.2021 - 11.2023
Dispatcher
Medicare Trans
06.2019 - 10.2021
General Manager
Desert Barricades
10.2009 - 03.2019
GED -
SER Program
General Studies -
Flowing Wells High School
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