Larry Grubbs Jr
Sales/Call Center
Mabank,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
Work History
Sales Representative
Free Accident Estimates
12.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Used Car Dealer
Larry's Used Cars
02.2016 - 07.2019
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
Roof Inspector
Titan Contractors
03.2011 - 02.2016
- Made and submitted reports detailing finding and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Completed inspections of current construction, refurbishment and repair projects.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
Car Sales Manager
Clay Cooley Auto Group
06.2005 - 02.2011
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
Car Sales Executive
Larry & Sons Auto Sales
10.2000 - 05.2005
- Managed performance for dealerships for new and used cars, spare parts, and service departments.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
Car Sales Associate
Mike Carlson Motor Company
04.1999 - 09.2000
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
No Degree - Basic Courses
North Lake Community College
Irving, TX01.2000
Skills
- Inbound Customer Calls
- Customer Support
- High-Volume Environments
- Good Listening Skills
- Database Maintenance
- Written and Oral Communications
- Call Center Operations
- Documenting Calls
- Customer Needs Assessments
- Inventory Control Processes
- Quality Control
- Inbound Phone Call Management
Timeline
Sales Representative
Free Accident Estimates
12.2020 - Current
Used Car Dealer
Larry's Used Cars
02.2016 - 07.2019
Roof Inspector
Titan Contractors
03.2011 - 02.2016
Car Sales Manager
Clay Cooley Auto Group
06.2005 - 02.2011
Car Sales Executive
Larry & Sons Auto Sales
10.2000 - 05.2005
Car Sales Associate
Mike Carlson Motor Company
04.1999 - 09.2000
No Degree - Basic Courses
North Lake Community College
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