Larry Guzman
Littlerock,CA
Summary
Results-driven contractor's assistant with a strong background in managing customer service operations and fostering client relationships. Adept at conflict resolution and team collaboration, committed to enhancing client satisfaction and driving operational efficiency.
Overview
1
1
year of professional experience
Work History
Contractor's Assistant
Executive Rooftops
Sun Valley, California
05.2024 - Current
- Managed customer service operations to enhance client satisfaction.
- Resolved conflicts promptly, ensuring smooth interactions.
- Identified and loaded necessary materials and equipment for daily shifts.
- Established strong client relationships through timely responses to inquiries.
- Delegated tasks effectively based on individual skills.
- Collaborated with various departments to develop tailored customer solutions.
- Shadowed contractor to gain insights into roofing marketing strategies.
- Handled phone, email, and mail correspondence efficiently.
Lifeguard Instructor
LA County
- As a lifeguard I had many responsibilities. One of my responsibility was to have preventative skills and water rescue skills by cooperating with my co-workers to perform rescues as needed.
- I helped maintain a healthy environment for neighborhood families to enjoy the summer in a public pool.
- Facilitated a clean environment.
- Delivered explicit instructions and gave examples for appropriate social and professional behavior.
- Maximized client satisfaction by politely welcoming pool users and resolving issues as soon as they arise.
- Provided customers of all ages with beneficial swimming lessons to develop their strength, confidence, and abilities in a supportive learning environment.
- Performed life-saving techniques during emergencies until paramedics arrived.
Education
BS - Business Administration, Finance
University of California Riverside
Skills
- Communication
- Conflict resolution
- Team collaboration
- Adaptive learner
- Fast learner
- Team leadership
- Construction Site Maintenance
- Professionalism
Projects
Stock Market Portfolio, DCF model
Languages
Spanish speaker
Relevant Coursework
- FInancial Eval & Managerial Analysis
- Corporate Finance
- Foundations of Finance
Timeline
Contractor's Assistant
Executive Rooftops
05.2024 - Current
Lifeguard Instructor
LA County
BS - Business Administration, Finance
University of California Riverside
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