Microsoft Office & Suites, Choice Advance, ChoiceMax, Choice Central and Okta
Larry Hawkins
Nashville,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. With over 15 years proven history of increasing productivity with employee morale-boosting initiatives. Service orientated, deadline driven and an exemplary record of securing recurring client contracts. Decisive and results-oriented with outstanding leadership and crisis management skills able to make timely decisions that positively impact customer service and bottom-line performance.
Overview
9
9
years of professional experience
Work History
General Manager
Comfort Inn & Suites
12.2020 - Current
- Managed to increase LTR score from 630 to 762 percent immediately after careful organized planning.
Maintained passing scores in Quality Assurance above 90% after yearly evaluations. - Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Fairfield Inn & Suites
01.2019 - 04.2020
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Manages Human Resources duties, attract, retain, and motivate employees.
- Conducts performance/salary reviews, problem resolution, discipline, and termination of employees
- Mentors mid-level managers and supervisors to prepare them for career growth
- Revenue management: developing a strategy to maximize revenue & ensure straight line availability
- Budget creation & execution Experience with STAR Report, Sales Pro, Workday, Fosse, and Microsoft Office Suite.
Assistant General/Sales Manager
Hampton Inn & Suites
02.2017 - 04.2018
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
- Motivated and led team members to work together to achieve targets
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Disciplined and maintained staff to provide hospitable, professional service reflecting business initiatives
Assistant General Manager
Courtyard Marriot
09.2014 - 02.2017
- Supervised various critical tasks, including budget implementations, employee reviews, training, schedules, and Loyalty memberships
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability, and long-term business success
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Associate of Arts - Criminal Justice
ITT Technical Institute
Memphis, TN 05.2011
High School Diploma -
Sheffield High School
Memphis, TN06.2000
Skills
- Business Development
- Staff Supervision
- Schedule Management
- Program Administration
- Employee Management
- Conflict Resolution
- Staff Development
- Inventory Control
- Budgeting/Forecasting
- Proficient in Microsoft Suite
Software
Timeline
General Manager
Comfort Inn & Suites
12.2020 - Current
General Manager
Fairfield Inn & Suites
01.2019 - 04.2020
Assistant General/Sales Manager
Hampton Inn & Suites
02.2017 - 04.2018
Assistant General Manager
Courtyard Marriot
09.2014 - 02.2017
Associate of Arts - Criminal Justice
ITT Technical Institute
High School Diploma -
Sheffield High School