Larry Heiss
Ocoee,FL
Summary
Dynamic operations leader with extensive experience at Millers Alehouse, driving operational efficiency and strategic planning. Proven track record in mentoring teams and enhancing productivity through innovative training programs. Skilled in cost control and fostering collaboration, I excel in optimizing resources and improving performance metrics to achieve business goals.
Greatest strengths are relentless drive for excellence and team building, proven by excellent measurable results and low turnover at every level. I am driven to foster an great culture of team unity in order to produce those results.
I am extremely loyal, proven by working for only 2 companies in the last 34 years.
Overview
34
34
years of professional experience
Work History
Sr. Director of Operations
Millers Alehouse
05.2019 - Current
- Was responsible for overseeing up to 10 locations at 1 time. Currently oversee 8 locations. there are currently 8 general managers and 39 managers under my supervision
- Mentored team members, fostering a culture of professional growth and development.
- Developed operational strategies to enhance productivity and streamline processes.
- Collaborated with cross-functional teams to identify and implement improvements in workflow efficiency.
- Analyzed performance metrics to drive decision-making and optimize resource allocation.
- Led training initiatives to improve team capabilities and ensure adherence to best practices.
General Manager
Millers Alehouse
07.2012 - 05.2019
- Oversaw daily operations, ensuring team alignment with service standards and operational goals.
- Developed training programs to enhance staff performance and improve customer experience.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Led strategic planning initiatives, driving revenue growth through targeted marketing campaigns.
- Fostered a positive work environment, mentoring managers and promoting career development opportunities.
General Manager
Millers Alehouse
07.2008 - 07.2012
General Manager
Millers AleHouse
06.2007 - 07.2008
Manager of Operations
Millers Alehouse
05.2006 - 06.2007
Manager of Operations
TGI Fridays
12.1997 - 05.2006
Server
TGI Fridays
10.1991 - 12.1997
Skills
- Operational efficiency
- Strategic planning and execution
- Leadership training
- Quality assurance
- Business management
- Cost control
- Schedule oversight
- Teamwork and collaboration
- Problem-solving
- Excellent communication
Accomplishments
Was promoted at many levels for 2 different companies
Worked as GM or Director position in 6 different states/markets
Won many awards including Regional manager of the year in 2022
Was a manager on many NRO teams, including 2 as a general manager and 2 as a director of operations
- Broke many sales records as the general manager of Paramus, NJ. Highest weekly sales volume was $234K. Annual 8.2 milliion
- Gifted boss award as a general manager for Millers 2013
- best retention as a general manager for Millers 2015
- elite presidents club 2 times and 1 of only 2 executive general manager for Millers Alehouse
- Regional manager of the year in 2022
Timeline
Sr. Director of Operations
Millers Alehouse
05.2019 - Current
General Manager
Millers Alehouse
07.2012 - 05.2019
General Manager
Millers Alehouse
07.2008 - 07.2012
General Manager
Millers AleHouse
06.2007 - 07.2008
Manager of Operations
Millers Alehouse
05.2006 - 06.2007
Manager of Operations
TGI Fridays
12.1997 - 05.2006
Server
TGI Fridays
10.1991 - 12.1997