Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LARRY HILL

WINNETKA,CA

Summary

Dynamic healthcare professional with extensive experience at Tarzana Treatment Centers, Inc., excelling in patient navigation and case management. Proven ability to enhance patient outcomes through effective communication and problem-solving. Skilled in medical terminology and empathetic support, fostering trust and collaboration among diverse populations while ensuring confidentiality and compliance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Health Navigator /Clinical Case Manager

Tarzana Treatment Centers, Inc
09.2022 - Current
  • Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.
  • Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
  • Evaluated program effectiveness using data-driven methods, refining processes for better alignment with organizational goals and objectives.
  • Developed strong rapport with diverse populations by demonstrating empathy, understanding cultural sensitivities, and maintaining open lines of communication.
  • Implemented innovative strategies for enhancing overall efficiency in managing caseloads while maintaining high standards of patient care.
  • Coordinated patient transitions between different levels of care, facilitating seamless handoff processes and reducing risk of inconsistencies in treatment plans.
  • Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
  • Increased patient satisfaction by proactively addressing concerns and resolving issues in a timely manner.
  • Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Provided excellent customer service to patients and medical staff.

Peer Support Specialist

Tarzana Treatment Centers, Inc
09.2021 - 07.2022
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Maintained computers, printers and technical resources to avoid disruption in operations.

Behavioral Health Technician

Restore Health and Wellness Center
12.2020 - 08.2021
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.

MEDICAL RECORDS AUDITOR

TOTALMED
05.2018 - 08.2018
  • Streamlined medical records management processes, resulting in improved efficiency and reduced errors.
  • Implemented corrective action plans following audit findings, monitoring progress towards resolution of identified issues.
  • Provided valuable feedback to healthcare providers, promoting better communication between departments regarding patient information updates.
  • Achieved successful resolution of audit findings by developing and implementing comprehensive action plans in collaboration with affected departments.
  • Maintained up-to-date knowledge on regulatory changes affecting medical records management, adapting strategies accordingly.
  • Conducted thorough audits of medical records to ensure compliance with industry regulations and standards.
  • Assisted in the development of policies and procedures for maintaining accurate and secure medical records.
  • Supported transition efforts from paper-based to electronic health record systems, minimizing disruptions during implementation phase.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Tracked and monitored requests for medical records release.

RECEPTIONIST & ADMINISTRATIVE ASSISTANT

EAST TEXAS LUNG & HEART
01.2015 - 05.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

STUDENT INTERN & RECEPTIONIST

Kilgore College
08.2012 - 11.2015
  • Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.

Education

No Degree - OFFICE PROFESSIONAL / ADMIN ASSISTANT

Kilgore College
Kilgore, TX
05-2015

GEORGE WASHINTON HIGH SCHOOL
Los Angeles, CA
06-1985

Skills

  • Empathy development
  • Healthcare
  • Cultural history
  • Grief support
  • Medical terminology
  • Community advocate
  • Insurance expert
  • Confidentiality
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication
  • Critical thinking
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Patient education
  • Reliability and dedication
  • Insurance verifying
  • Resolving problems
  • Insurance authorizations
  • Outbound calling
  • Benefits explanation
  • Technical troubleshooting

Certification

I have my RADT in alcohol and SUD

Timeline

Patient Health Navigator /Clinical Case Manager

Tarzana Treatment Centers, Inc
09.2022 - Current

Peer Support Specialist

Tarzana Treatment Centers, Inc
09.2021 - 07.2022

Behavioral Health Technician

Restore Health and Wellness Center
12.2020 - 08.2021

MEDICAL RECORDS AUDITOR

TOTALMED
05.2018 - 08.2018

RECEPTIONIST & ADMINISTRATIVE ASSISTANT

EAST TEXAS LUNG & HEART
01.2015 - 05.2017

STUDENT INTERN & RECEPTIONIST

Kilgore College
08.2012 - 11.2015

No Degree - OFFICE PROFESSIONAL / ADMIN ASSISTANT

Kilgore College

GEORGE WASHINTON HIGH SCHOOL

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LARRY HILL