Larry Jackson

Advanced Client Solutions Inbound Sales Specialist:

• Experienced in financial services working in a inbound and outbound contact center. Sold all banking products in sales, cross-selling, upselling or referring products.
• Provided problem solving and solutions for incoming customer calls for banking clients.
• Displayed passion, commitment and drive to deliver an experience that improves our clients' financial lives.
• Navigated computerized data entry system and other systems while staying within regulatory and compliance guidelines.
• Provided multitasking in sales and customer service calls demonstrating the ability to engage with clients and seek to understand their needs while actively listening, sharing options using plain language, building rapport and showing empathy.

Collections Recovery Specialist I:

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Responsible for the outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive credit card accounts.
• Responsible for collecting on consumer and business lending accounts up to 180 days delinquent for inbound and outbound calls in a ranked system environment.
• Negotiation of repayment plans on outstanding debt that benefit both the client and lender.
• Demonstrate empathy for the client's situation using ethical behavior that is consistent with the bank's code of conduct.

• Conducted sales and reservations for self moving products and equipment for United States and Canada.
• Processed, scheduled and executed customer orders for new and established customers.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Provided remote inbound sales and customer service support for existing and future customers.
• Utilized product knowledge and trouble shooting skills to overcome customer objections and suggested applicable and relevant upsells.
• Met weekly, monthly, and quarterly sales quotas.
• Prepared and submitted weekly sales reports to management.
• Achieved top 10 Go-U-Haul Sales Team Agent from 2011 to 2018.

• Conducted 2nd party collections of debts for American Express cardholder accounts.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Worked with customer to create debt repayment plan based on current financial condition.
• Processed debtor payments and updated accounts to reflect new balance.
• Collaborated on collection and dispute resolution issues.
• Negotiate and source settlements in order to prevent further delinquencies, default of receivables, and/or issuance of customer care programs.
• Researched and updated all required materials needed for firm and partners.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.