Larry Jones II
Bel Air,MD
Summary
Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales
Jones Junction
12.2020 - 02.2023
- Resolved customer complaints by investigating problems and developing solutions.
- Drove revenue totals by bringing in top sales numbers.
- Used available training resources to stay up-to-date on product features.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
- Located and obtained merchandise based on customer needs and desires.
- Rotated old inventor to promote faster sales.
- Functioned as backup in areas of sales, support and services.
- Educated customers on new arrivals and future product arrivals to boost future revenue.
- Cross-sold products to increase sales penetration and profit
- Drove team revenue totals by bringing in top sales numbers.
- Analyzed territory and market potential by tracking sales and examining status reports.
- Built relationships with customers and community to promote long term business growth.
Sales
Koons Volvo
11.2018 - 12.2020
- Greeted customers, responded to questions and improved engagement with merchandise.
- Resolved customer complaints by investigating problems and developing solutions.
- Drove team revenue totals by bringing in top sales numbers.
- Located and obtained merchandise based on customer needs and desires.
Education
Bachelor of Science - Mechanical Engineering
Arizona State University
Mesa, ArizonaNo Degree - Finance Basics
Toyota Finance School
Cherry Hill, NJSkills
- Customer Needs Assessment
- Sales Consultation
- Process Improvement
- Lead Generation
- Sales Closing
- Proposal Development
- Business Development
- Records Management
- Customer Service
- Customer Retention
- Revenue Generation
- Client Service
- Sales Development
Timeline
Sales
Jones Junction
12.2020 - 02.2023
Sales
Koons Volvo
11.2018 - 12.2020
Bachelor of Science - Mechanical Engineering
Arizona State University
No Degree - Finance Basics
Toyota Finance School
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