Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larry Keith

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

17
17
years of professional experience

Work History

Account Manager

Courier Express
01.2021 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.

Strategic Program Manager

Courier Express
01.2017 - 01.2021
  • Fostered innovation within the organization by promoting knowledge sharing, idea generation, and creative problem-solving techniques.
  • Led a diverse team of professionals to achieve consistent success in meeting or exceeding project goals.
  • Managed risk effectively by developing contingency plans and closely monitoring potential issues throughout the project lifecycle.
  • Achieved increased customer satisfaction ratings through close attention to client needs, expectations, and feedback mechanisms.
  • Successfully launched new initiatives, overseeing all aspects from concept development to final implementation.
  • Streamlined operations by identifying inefficiencies, implementing best practices, and leveraging technology for process automation.

Customer Service Representative

Courier Express
01.2015 - 01.2017
  • Proactively communicate with drivers, customers, coworkers, and management in a timely manner
  • Dispatch drivers and track delivery to capture lifetime of shipments
  • Monitor drivers route performance using tools and web-based applications
  • Trouble shoot scanning equipment to be sure operating correctly for our drivers
  • Document and report grievances for my team
  • Provide prompt and daily reports to Operations Manager
  • Planned and implemented strategies to move freight in the event of an accident or mechanical problems
  • Engaged in constant telephone communication with drivers to provide logistical information and support

Produce Supervisor

Whole Foods
01.2008 - 01.2015
  • Interviewed, hired, trained and evaluated performance skills for placement
  • Maintained proper product assortment, merchandising and inventory control
  • Engaged and assisted customers with locating products while providing excellent customer service
  • Demonstrated advanced product knowledge while maintaining awareness of new products being incorporated in the store
  • Actively resolving customer concerns in a professional manner
  • Followed and complied with established procedures to adhere to work practices
  • Monitored and communicated with team members to ensure productivity and efficiency
  • Replenished store by ordering products and stocking shelves

Education

No Degree - Business Administration And Management

Liberty University
Lynchburg, VA
06-2028

Skills

  • Customer Experience
  • Strategic Account Development
  • Product Training and placement
  • Inventory Management
  • Transportation
  • Logistics
  • Warehousing
  • Analytical Skills
  • Cost Savings
  • Leadership Innovation
  • Collaboration
  • Creative Problem Solving
  • Customer service
  • Client relations
  • Client relationship management
  • Relationship building

Timeline

Account Manager

Courier Express
01.2021 - Current

Strategic Program Manager

Courier Express
01.2017 - 01.2021

Customer Service Representative

Courier Express
01.2015 - 01.2017

Produce Supervisor

Whole Foods
01.2008 - 01.2015

No Degree - Business Administration And Management

Liberty University

Similar Profiles

CREATE PROFILE
Larry Keith