Summary
Overview
Work History
Education
Skills
Professional Objective
Interests
Professional References
Timeline
CustomerServiceRepresentative

Larry Kendrick

Steven
LITTLETON,NC

Summary

Detail-oriented professional with over 20 years in Retail Sales. Excellent industry acumen creating customer and employee relations to support business growth. Superior problem solving, decision making, planning and organizational skills.

Highly dedicated to promoting productivity. Highly familiar with inventory process, budgeting/scheduling based off sales, promoting/merchandising high marginal items to boost profitability, loss prevention protocols dealing with theft/damages/money handling procedural's/Osha regulations/safety and agricultural laws.

Extensive time hiring and coaching motivated individuals, with over 25 employees under direct supervision.

Exceptional recordkeeping and proficient in use of industrial equipment for material circulation as well as logistical organization.

Able to deliver accurate record verification and maintenance, as well as

knowledge to maintain all front-end cash accountability procedures.

Well established in creating a positive relationship with carriers and vendor representatives through communication and coordination skills. Keeping in-stock levels, merchandising, and sales maximized.

Experienced in communicating with outside organizations for charity donations, event planning, and law enforcement as needed.

Familiar with utilizing conference calling/video, in person meetings, proficient in the use of computer programs, to view, utilize, and communicate company directions/data on a regular basis to be a competitive retailer.

Overview

21
21
years of professional experience
5
5
years of post-secondary education

Work History

DSD Receiver

Food Lion
Littleton, NC
03.2022 - Current
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Conducted CAO-related activities, stocking and rotating cigarette cartons.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Processed daily and weekly DSD tickets to file invoices.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Store Manager

Dollar General Store
Gaston, NC
10.2018 - 01.2022
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Store Manager

Family Dollar
Roanoke Rapids, NC
10.2015 - 10.2018
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Assistant Manager

Dollar General Store
Bracey, VA
07.2013 - 10.2015
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Monitored security to protect employees, customers and property.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.

Cashier Supervisor

GameStop
Fredericksburg, VA
07.2011 - 11.2012
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Produce Team Member

Walmart
Stafford, VA
11.2011 - 07.2012
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Managed timely and effective replacement of damaged or missing products.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.

Restaurant Waiter

Applebee's Grill + Bar
Ashland, VA
11.2009 - 03.2011
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used cash registers and credit card machines to cash out customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Backroom Supervisor

Target
Fredericksburg, VA
07.2008 - 11.2009
  • Performed weekly inventory counts to verify stock levels.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Kept up-to-date on store, shelf and order availability of [Type] products.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Conducted inventory audits with [Number]% accuracy following company procedures.
  • Maintained orderly stockroom for ease of retrieval.

Inventory Control Specialist

Walmart
Fredericksburg, VA
09.2001 - 05.2007
  • Audited and corrected discrepancies in inventory numbers.
  • Kept merchandise moving smoothly and accurately from stockroom to sales floor.
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.

Waiter

Pumpkins Restaurant
Petersburg, VA
04.1998 - 08.1999
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Informed customers about daily and seasonal specials.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Inspected dishes and utensils for cleanliness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

High School Diploma -

Sussex Central High School
Stony Creek, VA
09.1998 - 06.2001

Associate of Applied Science - Computer Science

ITT Technical Institute - Richmond, Va
Richmond, VA
08.2009 - 06.2011

Skills

Document drafting

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Professional Objective

Current goal of establishing managerial employment with desired income in a competitive retail company

that shares the same values and drive to be the best they can be.

Interests

Technology

Political Ideology

Baseball

Current Affairs

Professional References

Professional References


Kyle Bass

Pastor

Friends since 1997

804-731-3177


Ann Morgan

Food Lion GM

Supervisor since 2022

252-432-1412


Kristin Kiff

Previous CVS/Dollar General Manager

Previous Supervisor and Friend since 2013

540-455-6500


Naeem Uddin

Dollar General District Manager

Previous Supervisor since 2018

615-450-3269


Todd Shelton

Prison Guard

Previous Employee and Friend since 2014

434-378-1289


Kevin Price

Brother-In-Law

Friends since 1988

540-424-4139






Timeline

DSD Receiver

Food Lion
03.2022 - Current

Store Manager

Dollar General Store
10.2018 - 01.2022

Store Manager

Family Dollar
10.2015 - 10.2018

Assistant Manager

Dollar General Store
07.2013 - 10.2015

Produce Team Member

Walmart
11.2011 - 07.2012

Cashier Supervisor

GameStop
07.2011 - 11.2012

Restaurant Waiter

Applebee's Grill + Bar
11.2009 - 03.2011

Associate of Applied Science - Computer Science

ITT Technical Institute - Richmond, Va
08.2009 - 06.2011

Backroom Supervisor

Target
07.2008 - 11.2009

Inventory Control Specialist

Walmart
09.2001 - 05.2007

High School Diploma -

Sussex Central High School
09.1998 - 06.2001

Waiter

Pumpkins Restaurant
04.1998 - 08.1999

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