Larry Kigin
Troy,IL
Summary
Effective team member and problem-solver with advanced service and retention skills coupled with results focused mentality. Seeking to apply exceptional client advocacy experience by taking on a challenging new role as an Annuity Business Development Specialist.
Overview
29
29
years of professional experience
Work History
Investment Services Representative
Citi Personal Wealth Management
O'Fallon, MO
04.2021 - Current
- Assisted Branch Offices with placing Equity, Fixed Income and Annuity Trades, Annuity E-Signature.
- Partnered with Financial Advisors, CSA's and WRM's in processing new account openings and maintenance.
- Wires, Journals, ACH, ACATs assistance.
- DocuSign instruction for new account form completeness
- Outbound follow up calls for retail brokerage and annuity account requirements.
- Communication with Support Teams and Branch Offices regarding Work Status items.
- Assisted team members with Chat, OJT and One Note.
Licensed Financial Services Associate
ETRADE Financial
Alpharetta, GA
12.2020 - 03.2021
- Administered all account transactions with customers and assisted in generate sales opportunities.
- Corresponded with various other departments, discussing company plans and agreeing on future paths to be taken.
- Opened and closed accounts as required.
- Administered account transactions and responded to customer inquiries concerning financial products.
- Opened new accounts for new and existing customers and assisted customers in completing all application forms.
Online Client Support
Edward Jones
Saint Louis, MO
06.2020 - 11.2020
- Interacted with team members across departments to research and resolve.
- Assisted clients and Branch Offices with website navigation.
- Remained current on known defects and system issues to assist clients.
- 93% positive rating for client and branch assistance measures.
Compliance Field Supervision
Edward Jones
Saint Louis, MO
09.2019 - 06.2020
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Managed quality programs to reduce overdue compliance activities.
- Monitored data export from internal and external systems, identifying and reporting potential risks.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
New Client Development Group
TD Ameritrade
Saint Louis, MO
09.2017 - 09.2019
- New Client Development team maintaining growth initiative.
- Processed customer requests for funds withdrawal.
- Cross sell and fact finding for proper product suitability.
- PDT removal requests, Day-Trade flags, Settlement times.
- Led weekly goal planning sessions during daily team huddles.
- Assisted clients with Trade questions and processes.
Customer Service Representative
Weiss Insurance
Collinsville, IL
02.2013 - 06.2018
- Presented information in promotion of insurance packages.
- Completed all document submissions for followup.
- Supported 6 underwriters with customer accounts valued around $1.25M+
- Utilized direct marketing techniques for new business.
Insurance Producer
Farmers Insurance & Financial Services
Marion, IL
09.1993 - 02.2013
- Accommodated new insurance requests.
- Fact-finding appointments and consultations.
- Explained features and of various Life and Annuity policies.
- Maintained high standards of customer service.
- Completed Life Underwriters Training Council (LUTC) program
Education
Bachelor of Science - Exercise Science
Southern Illinois University
Carbondale, IL05.1993
Skills
- Consultative Financial Services background
- Illinois Life Insurance Producers License
- Inbound and Outbound telephone prospecting
- Risk management processes and analysis
- Strong verbal communication
- Data management
- Client assessment analysis and suitability procedures
- Series 6, 7, 63, 66, 10, 24, SIE
Timeline
Investment Services Representative
Citi Personal Wealth Management
04.2021 - Current
Licensed Financial Services Associate
ETRADE Financial
12.2020 - 03.2021
Online Client Support
Edward Jones
06.2020 - 11.2020
Compliance Field Supervision
Edward Jones
09.2019 - 06.2020
New Client Development Group
TD Ameritrade
09.2017 - 09.2019
Customer Service Representative
Weiss Insurance
02.2013 - 06.2018
Insurance Producer
Farmers Insurance & Financial Services
09.1993 - 02.2013
Bachelor of Science - Exercise Science
Southern Illinois University