Professional HVAC technician and building engineer with a strong track record in maintaining and improving facility systems. Skilled in HVAC, electrical, and plumbing systems, ensuring optimal performance and safety. Known for effective team collaboration and adaptability to changing needs. Experienced with lock installation, repair, and maintenance, providing reliable security solutions. Utilizes key cutting and lock rekeying techniques to ensure optimal functionality and client safety. Knowledge of various locking mechanisms and security systems, delivering comprehensive locksmith services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager
Blue Line Home Construction
11.2024 - Current
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
Maintained open communication by presenting regular updates on project status to customers.
Verified completed projects met approved time, quality, and cost estimates.
Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
Evaluated subcontractor performance regularly, ensuring high-quality work was consistently delivered on time and within budget constraints.
Put together estimates, specifications, and other project documents.
Communicated daily with vendors to keep project fully operational.
Advised clients on design modifications that would improve functionality or reduce costs without compromising structural integrity or aesthetic appeal.
Commercial HVAC Technician
MCS
07.2022 - 11.2024
Utilized diagnostic equipment effectively in order to identify malfunctioning components within Commercial HVAC systems accurately.
Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
Filled out detailed work orders for each job completed.
Traveled to job sites for both scheduled and emergency appointments.
Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
Maintained boilers, hot water systems, gas heating equipment and food service equipment.
Calibrated equipment to achieve maximum efficiency.
Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
Service Manager
Dear Services
09.2022 - 05.2023
Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Increased overall revenue by upselling additional services and products during routine maintenance visits.
Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Mobile Building Engineer
JLL-MES
03.2016 - 09.2022
Made keys and re-keyed locks as needed while maintaining secure records.
Calculation of locations for drill templates for locks and safes, as required
Made badges for entry in to building and secured locations.
Maintenance locksmith with Install, maintain and repair various types of lock and key systems throughout the company
Cut new keys from code using specialized equipment when original keys were lost or unavailable.
Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
Installed electronic access control systems, enhancing overall building security for commercial clients.
Used key cutting machines to duplicate or cut new keys.
Obtain work through lock and key request forms, electronic mail, over the counter, phone calls for work to be performed
Maintained open lines of communication with tenants regarding planned maintenance activities or emergency situations requiring immediate attention.
Operated computer to access job information (e.g., specifications to locks, manufactures diagrams, key codes), as required
Coordinate information with customers for necessary items (e.g., locks, keys) to perform repair and rework, as required
Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
Operated company motor vehicle to reach as required. Coordinated with security, facilities and customer for accountability
Maintained computerized or manual equipment logs to detail preventive work.
Use architectural or structural blueprints to determine installation or repair work of locking devices, as required
Interpreted mechanical, electrical blueprints and schematics to perform installations or repairs.
Operate power tools (e.g., key machine, drill and Skill-saw) to duplicate keys, deburr, and cut parts, as required. Use hand tools (e.g., lock picks, screwdrivers and wrenches) in the rework/rebuild process, as required
Liaised with vendor to coordinate quarterly fire alarm testing and maintenance.
Surveyed and tracked mechanical, plumbing and electrical equipment to enhance service quality and comply with preventive maintenance.
Maintained inventory of supplies (e.g., locks, pins, key blanks) in main and satellite shop locations
Evaluate work area for safety requirements (e.g., confined space, eye, ear protection) prior to entry, as required. Handle and dispose of hazardous materials received in an approved manner
Maintain personal and equipment certifications, as required
Used low impact vibratory tools, walking, sitting, and finger manipulation, frequent contact with metals, occasional exposure to noise and frequent use of face/eye protection
Conducted regular inspections of electrical, plumbing, and safety systems for optimal performance.
Enhanced building energy efficiency by implementing innovative HVAC system optimizations.
Troubleshot complex mechanical issues, applying technical expertise to efficiently diagnose problems and implement solutions.
Improved building efficiency by implementing energy-saving measures and monitoring HVAC systems.
Contributed to successful LEED certification process by helping identify sustainable practices within the operation and upkeep of the facility.
Replaced worn or broken parts on machines and equipment.
Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
HVAC Service and Sales
Green City Heating
09.2014 - 03.2016
Responsible for price quotes of equipment and as well as accepting customer payments.
Self-motivated, with a strong sense of personal responsibility
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
Performed troubleshooting on HVAC systems to determine root cause of issues.
Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
HVAC Sales
Evergreen Home Heating and Energy
09.2013 - 09.2014
Responds to customer needs by repairing, upgrading and/or maintaining commercial and residential heating and air conditioning units. Also responsible for price quotes of equipment and as well as accepting customer payments.
HVAC Technician
Bob’s Heating
05.2012 - 09.2013
Responds to customer needs by repairing, upgrading and/or maintaining commercial and residential heating and air conditioning units. Also responsible for price quotes of equipment, and accepting customer payments.
Building Engineer
Urban Renaissance Group/Able Engineering
06.2010 - 04.2012
Made keys from original or copied keys, re-keyed locks, and kept records of each key that were made. Along with making badges for entry in to building and secured locations.
Installed, maintained and repaired various types of lock and key systems throughout the company
Identified opportunities for cost savings in facility operations, reducing overall expenses without compromising quality or safety.
Maintain records of combinations, locks and keys for accountability
Obtained work through lock and key request forms, electronic mail, over the counter, phone calls for work to be performed
Operated computer to access job information (e.g., specifications to locks, manufactures diagrams, key codes)
Coordinated information with customers for necessary items (e.g., locks, keys) to perform repair and rework, as required
Operated company motor vehicle
Used architectural or structural blueprints to determine installation or repair work of locking devices, as required
Operated power tools (e.g., key machine, drill and Skill-saw) to duplicate keys, deburr, and cut parts, as required. Use hand tools (e.g., lock picks, screwdrivers and wrenches) in the rework/rebuild process, as required
Calculation of locations for drill templates for locks and safes, as required
Maintain inventory of supplies (e.g., locks, pins, key blanks) in main and satellite shop locations
Evaluate work area for safety requirements (e.g., confined space, eye, ear protection) prior to entry, as required. Handle and dispose of hazardous materials received in an approved manner
Maintain personal and equipment certifications, as required
Use of low impact vibratory tools, walking, sitting, and finger manipulation, frequent contact with metals, occasional exposure to noise and frequent use of face/eye protection
Education
Heating Systems
Universal Technical Institute
Wichita Falls, TX
Skills
Project planning, development and management
Team collaboration
Schedule management
Heavy Labor
Door hardware installation
Code compliance awareness
Broken key extraction
Electronic lock programming
Lock repair
Safe manipulation techniques
Access control systems
Panic bar installation
Technical troubleshooting
Electrical wiring
System troubleshooting
Leak checks
Package and split systems
HVAC controls
Certified HVAC Technician
Equipment installation
Boilers
Chillers
Water-source heat pumps
Heat pumps
Gas furnaces
EPA regulations
Quality-focused
Dedicated team player
Mechanical tools
Specialized tools
Trouble Shooting and problem solving
Critical Thinking
Measurement and Calculation Accuracy
Computer skills
Data Entry
Heavy lifting
Microsoft Office suite including Word, Excel, PowerPoint and Project
VPTE CUSTOMER SERVICE SPECIALIST at Blue Line Urban Project (Construction Company)VPTE CUSTOMER SERVICE SPECIALIST at Blue Line Urban Project (Construction Company)