Larry Lampton
Mandeville,LA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Global Merchant Services
Orlando, FL
02.2024 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Sales Representative
US Service Animals
Covington, LA
08.2021 - 12.2023
- Outstanding results, consistently meeting and surpassing daily sales targets. Recognized with an award for closing sales faster than any colleague on the team.
- Leverages a consultative approach to gain insight into customer needs, leading to the recommendation of service options aligned with their requirements.
- Engages in discussions and presentations to prospects, showcasing the value proposition of registering their pets, including securing training courses for travel and in engagements with prescription letters for landlords to safeguard them from eviction.
Education
High School Diploma -
Western Christian Academy
Prather, CA05-2018
Some College (No Degree) - General Studies
Delgado Community College
New Orleans, LASkills
- Customer service
- Data analysis
- Time management
- Communication skills
- Attention to detail
- Team collaboration
- Product knowledge
- Salesforce
- CRM software
- Payment processing
- Active listening
- Live chat support
- Problem-solving
Timeline
Customer Support Specialist
Global Merchant Services
02.2024 - Current
Sales Representative
US Service Animals
08.2021 - 12.2023
High School Diploma -
Western Christian Academy
Some College (No Degree) - General Studies
Delgado Community College
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