LARRY LUCAS III

Acted as the primary point of contact for customers, providing exceptional service and support for mechanical engineering products and services

Assisted clients in understanding and selecting products that best fit their engineering needs, offering tailored solutions to enhance customer satisfaction

Managed inquiries and resolved technical issues, using product knowledge to troubleshoot and ensure smooth customer experiences

Developed and maintained strong relationships with both new and existing clients, contributing to repeat business and customer retention

Utilized Sage 300 to process sales orders, manage inventory, and track customer information, ensuring accurate and efficient order fulfillment

Employed Sage 300 for generating invoices, purchase orders, and managing accounts receivable, ensuring timely and accurate financial records

Assisted with IT-related issues and projects, troubleshooting hardware and software problems and offering technical support to internal teams and clients

Collaborated with IT and engineering teams on technology related projects, providing insights and ensuring smooth integration of solutions for customer and business needs

Worked with departments across the company, including Premium Appliances, Premium Home Theater and Complex Networking

Provide businesses and individuals with advice and guidance on how to improve their sales tactics, strengthen their customer relationships, and increase sales

Building a book of business working with clients to understand their needs and to agree with the scope of each consulting project and analyzing statistics

Assist individuals and businesses with upgrades on computer hardware and computer software for compatibility and security

Increased customer satisfaction and repeat business were the outcomes of providing outstanding customer service by talking with clients, determining their needs, and suggesting the finest technological solutions.

exceeded sales goals on a regular basis, helping to boost the store's overall income and propelling product sales in important categories (such as mobile devices, appliances, and electronics).

kept up on the latest developments in a variety of gadgets, home appliances, and tech items to guarantee that clients received knowledgeable guidance catered to their requirements.

In order to assist clients in making knowledgeable purchasing selections and resolving any problems with their equipment, I offered thorough product demonstrations and troubleshooting assistance.

successfully increased customer satisfaction and store profitability by upselling warranties, Geek Squad services, and add-on products.

Provide technical assistance to end-users via phone, email, or remote desktop tools. Troubleshoot hardware, software, and network-related issues, ensuring minimal downtime.

Manage and monitor the organization’s network, servers, and IT infrastructure remotely. Ensure that all systems are running efficiently and securely.

Set up, manage, and maintain user accounts, including access permissions, passwords, and security settings, using tools like Active Directory, LDAP, or other IAM systems.

Configure and maintain network equipment (e.g., routers, switches, firewalls) and provide remote troubleshooting for network issues. Monitor network traffic to ensure optimal performance.

Implement and maintain security measures such as firewalls, antivirus, and encryption to safeguard company data and systems from external and internal threats.

Install and configure software applications, perform system updates and patches, and ensure that systems remain secure and up to date.

Maintain detailed documentation of IT systems, issues, solutions, and procedures. Create user guides and FAQs to assist with common technical problems.

Manage and resolve IT incidents and service requests within established SLAs. Escalate unresolved issues to higher-level technical teams or management as needed.

Work closely with other IT team members to identify and implement solutions for system improvements, performance enhancements, and troubleshooting strategies.

Provide remote training sessions and create resources to help end-users better understand IT tools and systems to reduce the frequency of support requests.

Assist in driving the store’s sales performance by setting and achieving sales goals.

Analyze daily, weekly, and monthly sales data to determine trends and areas of improvement.

Lead by example, actively engaging with customers on the sales floor and promoting key product categories.

Supervise and coach sales associates to maximize their performance and enhance their customer service skills.

Provide ongoing training, feedback, and motivation to ensure a productive and positive sales environment.

Help resolve customer service issues and ensure a high level of customer satisfaction.

Oversee inventory management, including stock replenishment, product placement, and organization to ensure the store remains well-stocked and visually appealing.

Assist in creating and executing visual merchandising strategies to enhance product displays and drive sales.

Help prepare reports on store performance, inventory levels, and staffing needs for the store manager.

Assist in scheduling staff shifts, ensuring that the store is adequately staffed during peak hours.

Designed and simulated network topologies using Cisco Packet Tracer as part of a Computer Science course

Applied networking principles such as routing, switching, and

subnetting to simulate real-world scenarios

Networking Fundamentals (TCP/IP, routing, switching)

Cisco Packet Tracer for network simulation and troubleshooting

Network Configuration & Troubleshooting

Network Design & Simulation: Use Cisco Packet Tracer to build network topologies and simulations.

Configuration: In simulated environments, set up network devices (firewalls, switches, routers, etc.) and apply network protocols (IP, TCP/IP, VLANs, OSPF, EIGRP, etc.).

Problem-Solving & Troubleshooting: Locate and fix network problems in simulation models, such as routing issues, connectivity problems, and setup mistakes.

manuals: Create and update simulation reports and network configuration manuals.

Training & Support: Use Packet Tracer to give internal teams or clients technical support and instruction on network configuration and simulation best practices.

Optimization: Examine network performance in simulated settings and suggest enhancements for implementation in the actual world.

Improved user experience, monitoring feedback and making necessary adjustments to software applications.