Branch Manager
Cornerstone Building Brands/Fortify Building
CLEVELAND, TX
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Participated in community events to promote brand awareness.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Disciplined employees to encourage compliance with company policies and procedures.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Generated weekly reports detailing sales performance against targets.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Trained new employees on proper use of machines, safety procedures, and job requirements.
