Summary
Overview
Work History
Education
Skills
Timeline
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Larry Martin

Sacramento,CA

Summary

Sales professional with 8 years of successful experience at a high level. Proven team leader with leadership and motivational skills that achieves results. Specialize in creative thinking, adaptability, and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Driver

Lyft
05.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Senior Mortgage Banker

Quicken Loan
11.2019 - 02.2021
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with underwriters to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

Mortgage Loan Officer

PennyMac Loan Services LLC
05.2019 - 11.2019
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Mortgage Loan Officer

NewRez Mortgage
07.2018 - 03.2019
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt analysis and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.

Mortgage Loan Officer

GoodLeap
08.2016 - 03.2018
  • Worked with underwriters to fix application problems and resolve issues.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Explained different types of loans pertaining to client situations.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Customer Service Advocate

Verizon Wireless
12.2012 - 06.2016
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Completed opening and closing functions to meet operational needs.

Financial Services Agent Representative

Primerica Financial Services
03.2001 - 07.2011
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth.
  • Maintained updated records of all financial transactions to support traceability.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Advised clients on favorable investment opportunities to meet established financial goals.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Developed and implemented risk management strategies to minimize financial losses.

Education

Bachelor of Science (B.S.) Business Management -

University of Phoenix
Phoenix, AZ
11.2022

Accounting Technician (Diploma Program) -

MTI College
Sacramento, CA
01.2001

Skills

  • Ability to reason logically and creatively to resolve complex issues
  • Excellent written and oral presentation skills
  • Excellent time management and organizations skills
  • Experience with project management and policy review
  • Strong communication skills and problem solving
  • Experience working with sensitive and confidential issues
  • Adaptable with willingness to create and promote an equitable and inclusive workplace where diversity is celebrated and valued
  • Strong leadership focused on results, exceptional attention to detail, with focus on deadlines
  • Proficent in Microsoft Word, Excel, Powerpoint, Office Outlook and Teams

Timeline

Senior Mortgage Banker

Quicken Loan
11.2019 - 02.2021

Mortgage Loan Officer

PennyMac Loan Services LLC
05.2019 - 11.2019

Mortgage Loan Officer

NewRez Mortgage
07.2018 - 03.2019

Driver

Lyft
05.2018 - Current

Mortgage Loan Officer

GoodLeap
08.2016 - 03.2018

Customer Service Advocate

Verizon Wireless
12.2012 - 06.2016

Financial Services Agent Representative

Primerica Financial Services
03.2001 - 07.2011

Bachelor of Science (B.S.) Business Management -

University of Phoenix

Accounting Technician (Diploma Program) -

MTI College

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Larry Martin