Larry Miller
Ramona,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Consultant Bookkeeping\Computer\Office Management
Self-employeed
Ramona, CA
03.2013 - Current
- Provide Computers services including diagnostics, maintenance, and teaching of Computer systems.
- Installed, configured and maintained computer hardware and software systems.
- Provided user support for all system applications and hardware components.
- Performed data entry tasks, including updating customer information in databases.
- Implemented security measures to protect data from unauthorized access or modification.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Configured new user accounts in accordance with established guidelines.
- Updated antivirus software on a regular basis to ensure protection against malicious programs.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Verified accuracy of invoices and other accounting documents or records.
- Prepared financial reports, such as balance sheets, income statements, and statement of cash flows.
- Maintained accurate records of financial transactions and organized ledgers.
- Generated monthly financial statements for internal use.
- Researched discrepancies between invoices and purchase orders.
- Developed procedures for efficient data entry processes to maintain accurate records.
- Maintained confidentiality of sensitive financial information at all times.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
International Export Manager
Hydro-scape Products
San Diego, CA
02.2011 - 03.2013
- I worked with customers around the world to locate products needed in the fields of Landscape, Golf Course supplies, or just items of interest. once the product was found I created customer quotes, arrange the purchasing, prepare the shipping logistics, and insured all the proper documentation has been completed for the exporting of the goods.
- Developed strategies to identify and secure new international markets.
- Negotiated contracts with foreign suppliers, partners and customers.
- Collaborated with internal departments to ensure compliance with export regulations.
- Established relationships with overseas freight forwarders for efficient transportation of goods.
- Reviewed customer orders and ensured accuracy of product specifications and delivery dates.
- Maintained up-to-date knowledge of import and export laws and regulations in different countries.
- Monitored shipment progress from origin to destination to ensure timely arrival of goods.
- Researched potential buyers, distributors, agents, or other representatives in international markets.
- Implemented strategies to reduce costs associated with exporting products abroad.
- Created shipping documents such as commercial invoices, packing lists, certificates of origin.
- Coordinated with customs brokers regarding documentation requirements for imports and exports.
- Ensured accurate completion of all required paperwork prior to shipment of goods.
- Managed the process of obtaining necessary licenses, certifications for importing, exporting products.
- Worked closely with logistics personnel to coordinate transport services for shipments abroad.
- Reviewed freight bills and negotiated rates with carriers for cost effective shipping solutions.
- Prepared reports on export activities including sales figures, competitive analysis.
- Assisted customers in resolving issues related to imports and exports such as delays in delivery.
- Conducted training sessions for staff members on import and export procedures and regulations.
- Analyzed letter of credit and documentation to comply with government regulations.
- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
- Arranged and executed product shipping and handled packing, routing and customs declarations.
- Coordinated pick-up with piers, trucking companies, steamship line and air carriers for timely delivery.
International Sales Support
Hydro-scape Products
El Cajon, CA
02.2008 - 02.2011
- I worked with customers around the world to locate products needed in the fields of Landscape, Golf Course supplies, or just items of interest. Create quotes, prepare packing slips, palletize and secure shipments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
Quote Department Manager
Hydro-scape Products
San Diego, CA
06.2005 - 02.2008
- As the Quote Department Manager I ran a department of Inside Sales Support personal to research product, prepare bids, and support Inside and Outside Sales Reps. The duties I was required to be able to review plan and specification, create take offs, and maintain a positive line of communication between Outside and the Inside Sales Support team. The Quote Department Manager mut also be a product specialist for the company to support 18 branches and over 20 Outside Salesmen in their day to day activity.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Worked closely with sales associates to complete tasks.
Inside Sales Support Specialist
Hydro-scape Products
San Diego, CA
05.2000 - 06.2005
- The Inside Sales Support position allowed me to research products, prepare bids, and support Inside/Outside sales Reps. I also would carry out any other requests given by the Quote Department Manager.
- Provided customer support to internal sales team members and external customers.
- Identified product needs and provided appropriate solutions.
- Developed quotes for products or services requested by customers.
- Responded promptly to customer inquiries regarding product features, pricing, availability.
Counter Salesperson
Hydro-scape Products
San Juan Capistrano, CA
04.1999 - 05.2000
- Helping customers with the purchase of their Landscape and Irrigation products. Getting the customer the right product for their current situation was always extremely important.
- Operated cash register to process payments from customers.
- Provided advice on products, services, and promotions to customers.
- Ensured shelves were stocked with the correct merchandise.
- Answered customer inquiries regarding prices, availability, and product features.
- Performed regular inventory checks to ensure stock levels were maintained.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
Small System Specialist Communication
United States Marine Corps
06.1994 - 03.1998
- Small Computer systems specialists ensure the proper installation, configuration, and operation of stand-alone and client-server information systems. They install, operate, and maintain microcomputer and Local and Wide Area Networks (LAN/WAN) systems. They configure, optimiza, administer, and troubleshoot microcomputer network hardware and operating system software using Marine Corps standard network operating software and protocols. These include TCP/IP network design and installation and TCP/IP network administration. Their responsibilities include operating system and application configuration and integration of multiple information systems in a networked environment. Small computer systems specialists support a myriad of computer and network operating system to include. UNIX, Windows New Technology (NT), Netware (IPX), and TCP/IP. These Marines also perform operating system and applications management in support of the Defense Messaging System (DMS) and the Tactical Data Network (TDN) server.
Education
Some College (No Degree) - Ornamental Horticulture
Cuyamaca College
El Cajon, CASkills
- Computer Skills
- Enterprise Network Hardware / Software
- Customer Support
- Support Response Coordination
- Data Entry
- Data Processing
- Documentation Skills
- User Support
- Client Records Management
- Payment Collection
- Bill Preparation
- Money Handling
- Customer Service
- Superior Communication Skills
- Analysis & Evaluation
- Clerical Support
- Tech-Savvy
- Ms Office
Timeline
Consultant Bookkeeping\Computer\Office Management
Self-employeed
03.2013 - Current
International Export Manager
Hydro-scape Products
02.2011 - 03.2013
International Sales Support
Hydro-scape Products
02.2008 - 02.2011
Quote Department Manager
Hydro-scape Products
06.2005 - 02.2008
Inside Sales Support Specialist
Hydro-scape Products
05.2000 - 06.2005
Counter Salesperson
Hydro-scape Products
04.1999 - 05.2000
Small System Specialist Communication
United States Marine Corps
06.1994 - 03.1998
Some College (No Degree) - Ornamental Horticulture
Cuyamaca College
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