LARRY MITCHELL
Chester,VA
Summary
Accomplished Central Dispatch Supervisor at Estes Express with expertise in logistics management and strategic planning. Enhanced route efficiency and increased sales by 22% through effective team collaboration and customer relations. Proven track record in employee training and project management, driving operational excellence and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Central Dispatch Supervisor
Estes Express
09.2024 - Current
- Assisted in coordinating daily dispatch operations to ensure timely delivery of goods.
- Supported the implementation of scheduling software to optimize route planning and resource allocation.
- Monitored communication systems for efficient coordination between drivers and warehouse staff.
- Maintained accurate records of shipments and vehicle statuses to enhance operational efficiency.
- Collaborated with team members to resolve logistical challenges and improve service quality.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Courier Contractor
LMI
06.2023 - Current
- Delivered packages promptly, ensuring adherence to safety protocols and delivery guidelines.
- Managed route planning to optimize efficiency and reduce delivery times.
- Communicated effectively with clients, addressing inquiries and resolving issues swiftly.
- Maintained accurate records of deliveries, ensuring compliance with documentation standards.
- Monitored vehicle maintenance schedules, contributing to overall operational reliability.
- Utilized GPS navigation systems to enhance route accuracy and efficiency in deliveries.
- Assisted in training new couriers on best practices and operational procedures.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
- Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
- Verified package information to check for accuracy and completeness.
Deli Manager
Kroger
03.2021 - 09.2023
- Supervised daily deli operations ensuring compliance with food safety regulations
- Trained and mentored staff on product knowledge and customer service techniques
- Developed and implemented inventory management processes to reduce waste
- Collaborated with suppliers to maintain quality standards and optimize product selection
- Led team in maintaining high standards of food safety and sanitation.
- Coordinated inventory management to ensure optimal stock levels and reduce waste.
- Streamlined daily operations by optimizing workflow and operational procedures.
- Mentored junior staff, fostering growth and skill development in deli operations.
- Ensured compliance with health regulations through regular audits and inspections.
- Collaborated with suppliers to negotiate favorable terms for quality products.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Increased sales through effective merchandising and attractive product displays.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
- Increased sales 22% through suggestive selling of promotional items.
- Built strong relationships with vendors, negotiating favorable pricing for high-quality products.
- Set schedules for 26 staff by planning and designating shifts and hours.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
Transit Bus Supervisor
Old Dominion Transit Company
07.2022 - 05.2023
- Supervised daily bus operations to ensure timely and safe transportation.
- Coordinated with drivers to improve route efficiency and passenger satisfaction.
- Implemented safety protocols, reducing incidents on assigned routes.
- Trained new staff on operational procedures, enhancing team performance.
- Monitored bus scheduling and maintenance, minimizing downtime.
- Resolved passenger complaints swiftly to maintain service quality.
- Collaborated with management to develop strategic improvements in transit operations.
- Promoted a positive work environment among team members by fostering open communication and collaboration.
- Increased passenger satisfaction by addressing concerns promptly and implementing necessary changes to services.
- Actively participated in community events representing the transit authority, strengthening public relations efforts within the area served.
- Improved bus route efficiency by analyzing passenger data and adjusting schedules accordingly.
- Reduced missed connections for passengers with timely coordination of bus transfers between routes.
- Maximized vehicle longevity by recommending cost-effective maintenance solutions based on mileage and usage patterns.
- Trained new employees on company policies, procedures, and safety guidelines to ensure consistent service quality across all routes.
- Collaborated with other supervisors in developing staff training programs designed to enhance customer service skills among employees.
- Investigated incidents involving buses, including accidents and breakdowns, to determine root causes and implement preventive measures.
- Maintained accurate records of daily operations, including incident reports and route delays, ensuring accountability and transparency within the department.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
M. DIV - Master of Divinity
Southeastern University
Lakeland, FLBachelor of Science - Computer Science
University of Virginia
Charlottesville, VABachelor of Arts - Theology
University of Providence
WilmingtonMaster of Science - Masters of Technology Management
University of Phoenix
Richmond, VASkills
- Transportation coordination
- Attendance documentation
- Employee training
- Tracking of man hours
- Dispatcher monitoring
- Team collaboration
- Strategic planning
- Customer relations
- Work flow planning
- Staff management
- Contract management
- Data analysis
- Logistics management
- Budget administration
- Document management
- Project planning
- Project management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Central Dispatch Supervisor
Estes Express
09.2024 - Current
Courier Contractor
LMI
06.2023 - Current
Transit Bus Supervisor
Old Dominion Transit Company
07.2022 - 05.2023
Deli Manager
Kroger
03.2021 - 09.2023
M. DIV - Master of Divinity
Southeastern University
Bachelor of Science - Computer Science
University of Virginia
Bachelor of Arts - Theology
University of Providence
Master of Science - Masters of Technology Management
University of Phoenix