Licensed Life and Causality and Annuity independent insurance agent. Hold license in Arkansas, Nebraska, North Carolina, and New Mexico.
Duties include guiding clients through the complexities of their current reality compared to the amount of Life insurance they currently have to find any gaps and show the client how to cover those gaps protecting their family.
Maintain a strong relationship with current clients through follow-up contacts.
Develop and maintain a strong network of potential clients through networking events, social media, and referrals.
Identify new market opportunities and target potential clients for life insurance products.
Finance Manager
Midway Auto Dealerships
Kearney, USA
03.2019 - 04.2022
Secured favorable lending terms for clients and educated them on warranties and protection options.
Trained sales staff, sales managers, and office staff on paperwork and processes.
Maintained strong relationships with lenders and field representatives to ensure compliance with laws and regulations.
Develop and implement strategies to increase profitability and improve customer satisfaction in the Finance and Insurance department.
Implement a performance tracking system to monitor and improve the efficacy and productivity of the FI team.
Optimize the finance and insurance processes to reduce time and increase efficacy, resulting in faster loan and funding processing for clients.
Develop and implement training programs to enhance the knowledge and skills of the FI team, resulting in improved performance and customer satisfaction.
Finance Manager
Sid Dillon Chevrolet
Wahoo, USA
01.2019 - 02.2021
Help the store and FI team go from 8th out of 8 stores on performance, to leading the company in 6 of 8 markers and 1st place store on production within 4 months by helping train the Sales Team, Sales Staff, Sales Managers, and Office Staff
Improved sales conditions and pay for the office staff by quadrupling the number of contracts
Secured favorable lending terms for clients and educated them on warranties and protection options
Trained sales staff, sales managers, and office staff on paperwork and processes
Maintained strong relationships with lenders and field representatives to ensure compliance with laws and regulations
Develop and implement strategies to increase profitability and improve customer satisfaction in the Finance and Insurance department
Implement a performance tracking system to monitor and improve the efficiency and productivity of the FI team
Optimize the finance and insurance processes to reduce time and increase efficiency, resulting in faster loan and funding processing for clients
Develop and implement training programs to enhance the knowledge and skills of the FI team, resulting in improved performance and customer satisfaction
Oversee the training and development of the FI team, ensuring they have the necessary knowledge and skills to provide excellent customer service and perform their job duties effectively
Identify and implement cost-saving measures in the Finance and Insurance department to improve profitability.
FI Manager
Midway Auto Dealership
Kearney, USA
06.2010 - 05.2018
Secured favorable lending terms for clients and educated them on warranties and protection options.
Trained sales staff, sales managers, and office staff on paperwork and processes
Maintained strong relationships with lenders and field representatives to ensure compliance with laws and regulations.
Develop and implement strategies to increase profitability and improve customer satisfaction in the Finance and Insurance department.
Implement a performance tracking system to monitor and improve the efficiency and productivity of the FI team.
Optimize the finance and insurance processes to reduce time and increase efficiency, resulting in faster loan and funding processing for clients.
Develop and implement training programs to enhance the knowledge and skills of the FI team, resulting in improved performance and customer satisfaction.
Oversee the training and development of the FI team, ensuring they have the necessary knowledge and skills to provide excellent customer service and perform their job duties effectively.
Identify and implement cost-saving measures in the Finance and Insurance department to improve profitability.
Product Specialist
Cabela's
Kearney , NE
09.2007 - 06.2010
Provided customer service support to answer inquiries about product features, pricing, and availability.
Learned about product's technical specifications and accurately explained specifications to customers and work team.
Collaborated with Clients, Managers, Associates teams to troubleshoot product issues, guide directions on which products for hunting fishing camping trips.
Suggested specific products to meet customer needs.
Instructed customers in product operations and customizations and outfitted for dream hunts and trips.
Visited stores and other venues to demonstrate products or answer questions from potential buyers.
Performed quality assurance tests on new or updated products before release.
Evaluated software or hardware to recommend improvements or upgrades.
Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Training Kitchen Manager
Applebee's Neighborhood Grill & Bar
Kearney, NE
08.2004 - 09.2007
Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Performed weekly inventories of food items stored in refrigerators or freezers.
Corporate trained new company managers and kitchen staff on proper food handling techniques and safety regulations.
Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Trained employees on cooking techniques, safety standards and performance strategies.
Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Inspected equipment regularly to identify necessary repairs or replacements.
Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
Developed and implemented kitchen policies, procedures and quality standards.
Oversaw meal preparation and monitored food handling to encourage safety.
Monitored sanitation practices to ensure that all employees adhere to health department regulations.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Received, organized and rotated paper goods and food ingredients.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Ensured compliance with all applicable local, state and federal laws governing food service operations.
Education
Some College (No Degree) - Wildlife Management
University of Nebraska - Lincoln
Lincoln, NE
01-1999
Some College (No Degree) - Pre-Medicine
University of Nebraska At Kearney
Kearney, NE
01-1992
General Diploma -
Red Cloud Jr/Sr High
05-1992
Skills
Sales
Networking
Customer Service
Leadership
Strategic Planning
Financial Analysis
Time Management
Project Management
Problem Solving
Team Building
Negotiation
Communication
Data Analysis
Contract Negotiations
Program Administration
Loss Prevention
Business Development
Service Quality Improvement
Operations Oversight
Customer Relationship Management
Staff Supervision
P&L Management
Business Administration
Expense Control
Schedule Management
Vendor Sourcing
Relationship Building
Customer Experiences
Administrative Skills
Staff Training
Team Training and Development
Communication Skills
Affiliations
Boy Scout leader trained in the Wood Badge Course. Outdoor director for the troop, aided 21 scouts in their journey to earn the highest rank of a Boy Scout which is an Eagle. This included working with my son.
Hobbies and Interests
Spending time outdoors: Hunting, fishing, hiking, and biking