Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Larry Morris

Dallas,TX

Summary

Experienced with managing high-volume customer interactions and resolving complex issues. Utilizes strong understanding of customer service principles to ensure satisfaction and loyalty. Track record of effective communication and team collaboration, leading to successful outcomes.


Overview

15
15
years of professional experience

Work History

Senior Customer Service Representative

OptumRx
01.2023 - Current
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.

Technical Support Specialist

Telvista
02.2018 - 12.2022
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Resolved 40-60 technical support inquiries per day.

Merchandise Pickup Supervisor

Great Outdoors
01.2013 - 01.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Mortgage Specialist

Bank of America
12.2009 - 04.2013
  • Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Assisted clients in navigating complex mortgage documentation, ensuring a smooth application experience from start to finish.
  • Achieved high customer retention rate through exceptional relationship management and personalized service.

Education

Some College (No Degree) - No Degree

Trinity Valley Community College
Athens, TX

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Call control
  • Account management
  • Order fulfillment
  • Conflict management
  • Documentation review
  • Call center experience
  • Live chat support
  • Shipping and logistics
  • De-escalation techniques
  • Email management
  • Returns and exchanges
  • Customer service

Interests

  • Participating in local clean-up initiatives
  • I enjoy helping others and giving back to the community
  • Reading
  • I like working with my hands and fixing things
  • Personal Development and Self-Improvement

Timeline

Senior Customer Service Representative

OptumRx
01.2023 - Current

Technical Support Specialist

Telvista
02.2018 - 12.2022

Merchandise Pickup Supervisor

Great Outdoors
01.2013 - 01.2018

Mortgage Specialist

Bank of America
12.2009 - 04.2013

Some College (No Degree) - No Degree

Trinity Valley Community College

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Larry Morris