Larry Mullett

• Developed and implemented strategies to increase organizational effectiveness and efficiency in the credit card production area. Monthly production of cards produced on my shift was 3MM per month of cards and 1MM of Express Mail same day credit cards.
• Supported credit card production for multiple larger banks. This included end to end card production including same day Fedex delivered cards and managed all Service Level Agreements with clients.

Responsibilities included:

• Leadership of all night shift operations in card production.
• Leadership of 30+ team members and leaders of (3) teams including card production, Express Mail card production, and warehouse functions.
• Monitored budgeting, forecasting, planning and reporting activities for my card production teams. This involved constantly evaluating the business needs and pivoting and adjusting plans as needed.
• Oversaw day-to-day operations of the organization including personnel management and management of machine vendors such as Bluecrest, Bell and Howell, Atlantic Ziser, and Enterprise Data card.
• Consistently managed team members directly as well as leaders of teams to create and foster teamwork and team member growth and development.
• Coordinated with other departments such as print production and warehouse operators to ensure successful completion of projects within established timelines and budgets.

• Managed a team of 30+ employees including leaders of teams by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity. Monthly production credit card statements and letters was 16MM and 2MM monthly respectively.

Key responsibilities included:

• End to end manage produce that was in compliance with all regulations.
• Coordination and managed system enhancement installments to ensure execution of new functionality.
• Continual analysis of systems and functionality and performance to ensure best in class high rate of efficiency.
• Achieved objectives by managing multiple teams and leaders on the teams to achieve defined business objectives.

• Developed and maintained systems architecture, hardware, software and networks to ensure optimal performance.
• Implemented security protocols and procedures to protect data from unauthorized access.
• Created system documentation for new and existing applications.
• Monitored system performance to identify potential problems and develop solutions. Consistently overseen the management of multiple clients (12+) monthly marketing and compliance message management.

Responsibilities included:

• Leading a team of (12) team members focusing on marketing systems such as loyalty and rewards, electronic and paper production of monthly customer statements, as well as credit card production on a smaller scale.

• Monitored performance of supported systems used for marketing such statements, electronic customer statements and loyalty programs for private label credit cards.

Key Responsibilities Include:

• Identify potential problems and develop solutions for marketing messaging and loyalty programs to increase engagement and profitability for our clients customers.