- Developed and implemented strategies to increase organizational effectiveness and efficiency. The monthly production of cards produced on my shift was 3MM per month / 1MM of Express Mail cards.
- Supported credit card production for multiple larger banks. This includes end-to-end card production including same day FedEx delivered cards and managed all Service Level Agreements with clients.
Key Responsibilities included:
- Leadership of 45+ team members and leaders of (3) teams including card production, Express Mail card production, and warehouse functions.
- Consistently managed direct team members and leaders of teams to create and foster teamwork and team member growth and development.
- Coordinated with other departments such as print and warehouse to ensure successful completion of projects within established timelines and budgets.