Assumes responsibility, accountability and leadership for the daily operations including coordination of work, quality, and service for Inpatient Case Management.
Assist supervisor for assigned site/function.
Assists on Complex Cases.
Supports Teams Members on the daily operations.
Inpatient Case Manager
Sentara Leigh Hospital
Norfolk, VA
08.2017 - 11.2021
Assessed patient's physical, mental, emotional and social status through observation, interview and review of medical records.
Coordinated with multidisciplinary team members to ensure patient needs were met.
Utilized data and experience to coordinate patient care and rehabilitation.
Developed relationships with community resources such as hospitals, nursing homes, residential facilities to facilitate referrals.
Registered Nurse
Sentara Leigh Hospital
Norfolk, VA
12.2014 - 08.2017
Provided patient care and education to patients with chronic illnesses.
Trained and mentored new RNs on best practices, hospital policies and standards of care.
Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Clinic based and inpatient GI Advanced Practice Provider at Atrium Health Gastroenterology and HepatologyClinic based and inpatient GI Advanced Practice Provider at Atrium Health Gastroenterology and Hepatology
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited