Larry Olivarez II
New Braunfels,TX
Summary
Emerging Student Teacher with good multitasking skills and strong devotion to student success. Knowledgeable about diverse instructional strategies and technology integration options to enhance classroom environments. Trained in lesson planning, assessments and tutoring. Good at monitoring children and assessing children's physical needs. Great leader and works well in team environments.
Overview
4
4
years of professional experience
Work History
Personal Shopper
H-E-B plus
Bulvderde, TX
08.2024 - Current
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, shopping and bagging policies, and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Cashier
Spud Ranch
New Braunfels, TX
05.2023 - 07.2024
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
Waitor
Riverhouse Bar and Grill
Atchison, KS
11.2022 - 04.2023
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Reviewed daily specials, menu changes and service specifications.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Suggested additional items to customers to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Informed customers about specials, upselling additional food and drink items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented food and beverages to guests at tables.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Delivered accurate checks at the end of each meal period.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Cleared away dirty dishes from tables after each course was finished.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Brought food and beverages to tables in a timely manner.
Education
Some College (No Degree) - Criminology
Benedictine College
Atchison, KS12-2024
High School Diploma -
Boerne High School
Boerne, TX05.2019
Skills
- Safe food handling
- Menu knowledge
- Sales Techniques
- Service prioritization
- Food safety understanding
- Dining customer service
- Price memorization
- Buffet setup and takedown
- Menu memorization
- Special dietary requirements
- Table setting arrangements
Timeline
Personal Shopper
H-E-B plus
08.2024 - Current
Cashier
Spud Ranch
05.2023 - 07.2024
Waitor
Riverhouse Bar and Grill
11.2022 - 04.2023
Some College (No Degree) - Criminology
Benedictine College
High School Diploma -
Boerne High School