Jessica Vallejo
Dallas,TX
Summary
Adept at enhancing tenant relations and boosting occupancy rates, my tenure at Nicholas Foundation showcased my ability to streamline rent collection and enforce fair housing mandates. Leveraging exceptional communication skills and financial acumen, I consistently resolved disputes and improved operational efficiencies, contributing to a notable increase in tenant satisfaction.
Overview
8
8
years of professional experience
Work History
Property Manager
Nicholas Foundation
08.2021 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Assistant Manager
Pauls Corp. LLC
01.2019 - 08.2021
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Leasing Consultant
Devonshire Real Estate
01.2017 - 01.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX01-2006
Skills
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Fair housing mandates
- Financial budgeting and reporting
Languages
Spanish
Timeline
Property Manager
Nicholas Foundation
08.2021 - Current
Assistant Manager
Pauls Corp. LLC
01.2019 - 08.2021
Leasing Consultant
Devonshire Real Estate
01.2017 - 01.2019
High School Diploma -
Grand Prairie High School