Larry Outland Jr
92394, Victorville, CA,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Social Service Practitioner II
County of San Bernardino
Victorville
03.2023 - Current
- Provided counseling and advocacy services to individuals and families in need of social assistance.
- Facilitated group meetings, workshops, and seminars to educate clients on available resources.
- Developed individualized service plans for clients based on their needs and preferences.
- Assessed eligibility criteria for various social programs and services.
- Maintained detailed records of client interactions, progress notes, assessments, referrals and other related documents.
- Identified community resources to assist clients with accessing appropriate services.
- Conducted home visits to evaluate the living environment of clients and provided support as needed.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients.
- Participated in case conferences with agencies to ensure coordination of care between providers.
- Provided crisis intervention services when necessary by assessing the situation and determining a course of action.
- Responded promptly to inquiries from colleagues, agencies, and other stakeholders regarding client cases.
- Counseled individuals facing difficult life situations such as poverty, mental health issues, substance abuse or domestic violence.
- Evaluated existing policies and procedures related to social services delivery systems in order to improve efficiency.
- Implemented evidence-based practices aimed at addressing the root causes of social problems faced by clients.
- Coordinated with external organizations such as schools or hospitals in order to provide additional support services for clients.
- Attended professional development sessions regularly in order to stay up-to-date on best practices in the field.
- Monitored caseloads closely and ensured that all deadlines were met according to established protocols.
- Provided emotional support through active listening techniques during challenging times.
- Ensured compliance with relevant laws and regulations pertaining to social services delivery systems.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Coordinated specific psychosocial resources to meet members' identified needs.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Identified appropriate community resources and provided referrals for services.
- Maintained confidentiality through stringent handling of charts and data.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Counseled parents on proper child-rearing choices.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Evaluated personal characteristics and home conditions of foster home or adoption applicants.
Case Manager
SCHARP
Lynwood, CA
02.2021 - 03.2023
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Lab Courier
LabCorp
Torrance
03.2016 - 02.2021
- Monitored temperature of medical specimens to ensure quality and safety during transport.
- Inspected and maintained courier vehicle to ensure it was in proper working order.
- Picked up and delivered medical specimens, paperwork, and other materials between hospitals, laboratories, and research facilities.
- Maintained accurate records of deliveries including documents signed by recipients.
- Provided excellent customer service when interacting with clients, both on the phone and in person.
- Developed strong relationships with customers to ensure timely delivery of their items.
- Loaded and unloaded cargo from courier vehicles using appropriate lifting techniques.
- Ensured all packages were properly labeled, sealed, packaged, and tracked for accuracy throughout the delivery process.
- Adhered to all applicable laws pertaining to transportation of medical specimens such as HIPAA regulations.
- Maintained confidentiality regarding sensitive information related to lab results or patient data.
- Assessed environmental conditions along courier routes to determine necessary precautions for delivering delicate materials safely.
- Utilized GPS tracking systems to accurately document route traveled during each shift.
- Reported any incidents or accidents immediately according to company policy.
- Verified receipt of items at destination by obtaining signature from recipient.
- Followed hazardous material guidelines when transporting potentially dangerous substances.
- Responded promptly to urgent requests for specimen pickup or delivery.
- Communicated effectively with laboratory staff regarding status updates on deliveries.
- Conducted daily pre-trip inspections of vehicle before departing on route.
- Performed regular maintenance checks on courier vehicles such as changing oil or checking tire pressure.
- Documented pickups and deliveries and submitted reports after shift.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Scanned inbound and outbound packages to sort for destination.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Communicated customer complaints, requests and feedback to company management.
- Answered customer questions on courier features of service, keeping customers informed about company and services.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Obtained official signatures and required payments for different types of deliveries.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Documented items transported, recipient information and problems.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
Education
Master of Arts - Sociology
Arizona State University
Tempe, AZ12-2022
Bachelor of Arts - Sociology
California State Dominguez Hills
Carson, CA06-2020
Skills
- Community Relationships
- Cross-Functional Collaboration
- Patient Engagement
- Service Referral Coordination
- Client Education
- Verbal And Written Communication
References
References available upon request.
Timeline
Social Service Practitioner II
County of San Bernardino
03.2023 - Current
Case Manager
SCHARP
02.2021 - 03.2023
Lab Courier
LabCorp
03.2016 - 02.2021
Master of Arts - Sociology
Arizona State University
Bachelor of Arts - Sociology
California State Dominguez Hills