Larry Parr
Chandler,AZ
Summary
Adept at fraud prevention and dispute resolution, my tenure at Wells Fargo showcased my ability to enhance decision-making and safeguard client data through meticulous transaction monitoring and effective collaboration with IT teams. Demonstrating superior customer service skills, I consistently exceeded satisfaction targets, underpinned by my proficiency in Salesforce and adaptive learning capabilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Fraud Dept
Wells Fargo
05.2022 - 01.2024
- Developed comprehensive reports on detected fraud cases for management review, facilitating informed decision-making on prevention strategies.
- Conducted thorough reviews of flagged transactions, minimizing false positives and maintaining client trust.
- Effectively communicated with customers during sensitive situations involving personal financial information and potential loss.
- Collaborated closely with IT teams to identify system vulnerabilities and deploy necessary security patches, safeguarding client data from potential breaches.
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Tier 2 Customer Service Representative
Consumer Cellular
05.2020 - 04.2022
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Served as an escalation point for challenging cases, taking ownership of complex problems until satisfactory resolutions were achieved.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
Customer Service Advocate
PCS- Performance Contact Services
06.2018 - 05.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
Education
High School Diploma -
Humanities And Science High School
Phoenix, AZ04.2018
Skills
- Transaction monitoring
- Adaptive Learning
- Investigation techniques
- Dispute Resolution
- Fraud prevention
- Accounting knowledge
- Data entry proficiency
- Salesforce proficiency
- Packaging and Labeling
- Picking and Packing
- Loading and unloading
- Shipping and receiving
Timeline
Fraud Dept
Wells Fargo
05.2022 - 01.2024
Tier 2 Customer Service Representative
Consumer Cellular
05.2020 - 04.2022
Customer Service Advocate
PCS- Performance Contact Services
06.2018 - 05.2020
High School Diploma -
Humanities And Science High School