passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Mentor Network
Evansville, IN
05.2019 - Current
Assisted disabled clients to support independence and well-being.
Maintained clean, safe and well-organized patient environment.
Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Supervised daily activities and provided assistance to staff.
Developed rapport to create safe and trusting environment for care.
Direct Support Professional
Sycamore Services
Evansville, IN
06.2017 - Current
Assisted disabled clients to support independence and well-being.
Maintained clean, safe and well-organized patient environment.
Monitored progress and documented patient health status changes to keep care team updated.
Administered medication as directed by physician.
Developed rapport to create safe and trusting environment for care.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Night Auditor
Drury Inn & Suites
Evansville, IN
06.2017 - 06.2019
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Kept accounts in balance and ran daily reports to verify totals.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Looked over pending check-ins and payment processes to complete closing procedures.
Oversaw night auditing of daily room occupancy and hotel revenue.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Customer Service Representative
AT@T
Evansville, IN
08.2010 - 06.2019
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
Benjamin Bosse High School
Evansville, IN
06.1984
Skills
Care Plan Assessment
Problem Identification
Convalescence Support
Household Cleaning
Developmental Disabilities
Grocery Shopping
Independent Living
Certification
PCA - Personal Care Aide
Timeline
Direct Support Professional
Mentor Network
05.2019 - Current
Direct Support Professional
Sycamore Services
06.2017 - Current
Night Auditor
Drury Inn & Suites
06.2017 - 06.2019
Customer Service Representative
AT@T
08.2010 - 06.2019
High School Diploma -
Benjamin Bosse High School
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