Summary
Work History
Education
Skills
Timeline
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Larry Perrin

Larry Perrin

Middle River,MD

Summary

Versatile and results-driven professional with extensive experience at Verizon, excelling in telecommunications expertise and teamwork. Demonstrated history of improving operational efficiency and customer satisfaction, highlighted by exceeding sales goals by 96%. Skilled in diagnostics, troubleshooting, and preventive maintenance, adept at fostering collaborative environments and delivering innovative solutions.

Multi-talented Communications Technician with a background in providing hands-on telecommunications equipment testing, maintenance and repairs. Competent in operating various test sets for acceptance of newly installed equipment and to determine the integrity of subscriber service. Proficient in expertly creating and repairing circuits with copper wiring or fiber optic cables. Focused on maintaining workplace safety at all times.

Work History

Central Office Technician

Verizon
09.2000 - Current
  • Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
  • Recorded inventory counts of central office equipment.
  • Completed acceptance testing on new equipment.
  • Performed numerous installations of telecommunications equipment.
  • Observed safety protocols and security requirements.
  • Responded to service requests during and after business hours.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed and configured new devices and system components.
  • Researched and recommended network and data communications hardware and software.
  • Read blueprints and schematics to correctly place equipment.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Telecommunications Technician

Verizon
09.1996 - 09.2000
  • Installed and configured new devices and system components.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Responded to service requests during and after business hours.
  • Coordinated installation of new users and relocations of existing users.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Provided training to customers to enhance use and understanding of network systems.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Installed wiring, cabling and networking hardware on customer premises.

Satellite Technician

Comcast
03.1996 - 09.1996
  • Gave customers accurate quotes on satellite repair and installation packages .
  • Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
  • Made over 200 home visits to inspect, repair or install satellite systems.
  • Upsold new products to existing and new customers, exceeding goals by 96%.
  • Calibrated newly installed and repaired equipment according to customer requirements and package plans.
  • Stayed up-to-date on changes in technology to offer customers updated equipment and provide accurate and thorough operation demonstrations.
  • Fed cables through access holes, attics and floor spaces.
  • Set up and programmed devices and educated customers on use.
  • Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
  • Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
  • Responded to service requests during and after business hours.
  • Installed and configured new devices and system components.
  • Performed preventive maintenance of telecommunications equipment.

Cable Technician

Comcast
08.1994 - 03.1996
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Repaired and updated equipment to conform to company-wide standards.
  • Assembled communication equipment such as wiring, switching equipment, and power apparatus.
  • Provided training on use, troubleshooting, and calibration of equipment.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Performed preventive maintenance of telecommunications equipment.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Coordinated installation of new users and relocations of existing users.

Active Duty Soldier

Army
10.1990 - 10.1993
  • Secured and protected military property, assets, and personnel.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Operated and maintained armored vehicles.
  • Coordinated patrol operations to maintain safe urban and rural environments.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Relayed crucial information and coordinated operations using radio communications equipment.
  • Operated surveillance radar, communication systems and identification equipment.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
  • Oversaw utilities manual records to perform stock control and accounting duties.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Upheld code of conduct and maintained professionalism in stressful situations.

Education

Telecommunications Technician Certificate - Communications Technologies

Colorado Technical University
Colorado Springs, CO

Skills

  • Teamwork
  • Safety Protocols
  • Maintaining inventory
  • Logging job tickets
  • Telecommunications expertise
  • Testing equipment
  • System Maintenance
  • Performance Analysis
  • Diagnostics and troubleshooting

Timeline

Central Office Technician

Verizon
09.2000 - Current

Telecommunications Technician

Verizon
09.1996 - 09.2000

Satellite Technician

Comcast
03.1996 - 09.1996

Cable Technician

Comcast
08.1994 - 03.1996

Active Duty Soldier

Army
10.1990 - 10.1993

Telecommunications Technician Certificate - Communications Technologies

Colorado Technical University

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Larry Perrin