Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Larry Pimentel

Corona,NY

Summary

Customer-focused and results-driven professional with 5+ years of experience in providing exceptional customer service in diverse industries. Proven track record of exceeding customer expectations through effective communication, problem-solving, and attention to detail. Skilled in managing customer inquiries, resolving issues promptly, and maintaining a positive customer experience. Known for delivering high-quality service and building lasting relationships with customers. Seeking to bring expertise in customer service to contribute to a dynamic team and enhance overall customer satisfaction.

Overview

10
10
years of professional experience

Work History

Doorman

MGF
06.2022 - Current
  • Enhanced building security by vigilantly monitoring entrance and exit points.
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
  • Improved overall resident satisfaction by providing swift assistance during various situations such as lockouts or lost items.
  • Streamlined package delivery process, ensuring timely distribution to residents.

Lead Doorman

PBS Facility Services
01.2017 - 01.2020
  • Provide leadership and staff development; guide team in developing and maintaining effective daily functions and protocols
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
  • Enhanced resident experience by providing consistent, attentive service and maintaining a professional demeanor at all times.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

Management in Customer Service/Marketing/Sales

Anbu OPS/OMS
01.2016 - 01.2017
  • Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
  • Identified new marketing segments and significantly expanded the existing customer base
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.
  • Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Customer Service Representative

PharmaPack
01.2014 - 01.2016
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate Degree of Occupational Studies - Hospitality Management

Long Island Business Institute
Queens, NY

Skills

  • Customer Service
  • Time Management
  • Conflict Resolution
  • Organizational Skills
  • Multitasking Abilities
  • Attention to Detail

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Doorman

MGF
06.2022 - Current

Lead Doorman

PBS Facility Services
01.2017 - 01.2020

Management in Customer Service/Marketing/Sales

Anbu OPS/OMS
01.2016 - 01.2017

Customer Service Representative

PharmaPack
01.2014 - 01.2016

Associate Degree of Occupational Studies - Hospitality Management

Long Island Business Institute

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