Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Larry Pinkstaff

Palm Desert,CA

Summary

Dynamic General Manager with a proven track record at Best Buy, excelling in operations management and team building. Successfully enhanced sales performance and customer satisfaction through strategic relationship building and effective staff training. Expert in P&L management, driving profitability while fostering a positive work environment and high employee retention.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

40
40
years of professional experience

Work History

General Manager

Best Buy
11.2004 - 05.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Market Manager

Just For Feet
03.1997 - 05.2004
  • Increased market share by identifying and capitalizing on emerging market trends.
  • Streamlined internal processes, enhancing operational efficiency and reducing costs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
  • Led sales team training initiatives to improve performance and increase revenue generation.
  • Boosted sales performance by training sales teams on effective communication strategies and product knowledge.
  • Increased customer loyalty, establishing comprehensive customer feedback system to address concerns and improve service quality.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

General Manager

Service Merchandise
05.1984 - 01.1997
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Science - Criminal Justice

California State University Long Beach
Long Beach, CA

Associate of Arts - General Studies

Fullerton College
Fullerton, CA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Relationship building
  • Staff training/development
  • Inventory control
  • Employee scheduling
  • P&L management
  • Client relations
  • Schedule management

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Supervised team of up to 151 staff members.
  • Achieved top level results by completing required tasks with accuracy and efficiency.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Company leading Shrink control
  • Company leading employee job satisfaction surveys

Timeline

General Manager

Best Buy
11.2004 - 05.2024

Market Manager

Just For Feet
03.1997 - 05.2004

General Manager

Service Merchandise
05.1984 - 01.1997

Bachelor of Science - Criminal Justice

California State University Long Beach

Associate of Arts - General Studies

Fullerton College

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Larry Pinkstaff